Customer Service Representative at Aunty's Kitchen

6 days ago

Mississauga, Canada Aunty's Kitchen Full time

**Job Title: Customer Service Representative**

**Location: Aunty’s Kitchen - Erin Mills, Mississauga, ON**

**Job Type: Part-time/Full-time**

**Compensation: Competitive hourly wage + tips**

**About Us**

Aunty’s Kitchen is a vibrant Pakistani casual restaurant known for its flavorful dishes and warm hospitality. Located in Erin Mills, we offer a diverse menu inspired by traditional Pakistani cuisine. In addition to our dine-in and takeout services, we specialize in full-service catering for weddings, corporate functions, and special events across Ontario.

**Position Overview**

We are looking for friendly, reliable, and customer-focused individuals to join our team as **Customer Service Representatives**. This dynamic role includes front-of-house service at our Erin Mills location as well as participation in off-site catering events. You will be the face of Aunty’s Kitchen, ensuring every customer has a memorable and pleasant experience.

**Key Responsibilities**

**In-Restaurant Duties**:

- Greet customers with a warm smile and friendly attitude
- Handle cash, operate the POS system, and manage transactions accurately
- Take customer orders efficiently and answer menu-related questions
- Ensure cleanliness and organization of the front counter and dining area
- Coordinate with kitchen staff to fulfill orders on time
- Address customer inquiries, concerns, or feedback promptly and professionally

**Catering/Event Duties**:

- Travel to various event locations across Ontario as part of the catering team
- Serve food and beverages at weddings, corporate events, and private parties
- Set up and dismantle catering stations as needed
- Maintain high standards of service and professionalism during events
- Represent Aunty’s Kitchen brand with courtesy and enthusiasm

**Qualifications**
- Prior customer service or restaurant experience
- Comfortable handling cash and using POS systems
- Strong communication and interpersonal skills
- Must be able to work flexible hours, including evenings and weekends
- Team player with a positive and adaptable attitude

**What We Offer**
- Competitive hourly wage + tips
- Opportunities for growth within the company
- A fun and culturally rich work environment
- Staff meals and discounts
- Travel opportunities for events

If you’re passionate about hospitality, enjoy being around people, and want to be part of a growing restaurant and catering team, we’d love to hear from you

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