Onboard Logistics Specialist

3 days ago

Vancouver, Canada Rocky Mountaineer Full time

The Onboard Logistics Specialist reports to the Senior Onboard Manager. This role leads team structured scheduling, crew logistics and payroll functions for all routes as well as budget management for Onboard Operations crew logistics.
**Key Areas of Accountability**

**Leading Team Scheduling & Crew Logistics Activities**
- Adhere to team concept while scheduling appropriate levels of leadership and frontline staff for all routes.
- Ensure all hotels, flights, transfers, and crew meals are booked in advance and appropriate correspondence sent out to team members and suppliers.
- Work in collaboration with Onboard Leaders to achieve completion of these activities.
- Use all Rocky Mountaineer platforms new and existing to perform the role.

**Financial Accountability & Payroll Activities**
- Responsible for schedule and logistics bookings that maximize efficiencies and do not exceed budget parameters. Included in these activities are managing room block with internal parties to ensure the most cost-effective accommodation planning.
- Payroll activities include time sheet approvals and submission as well as calculations and submissions of gratuities and commissions.
- Complete all expense reporting related to crew logistics as per our expense policy.
- Liaise with Onboard Leadership in projections and assist with variance reporting as required.

**Collaboratively work in a team environment**
- Able to adapt and work with various Rocky Mountaineer and external teams.
- Demonstrate strong time management skills.
- Work closely with Onboard Leadership team to provide seamless crew experience and address any crew issues.
- Support Onboard Leadership in building a workplace culture that reflects the values of Rocky Mountaineer and supports effective crew performance management through supporting the team concept.
- Able to work in multiple locations in Vancouver or on the train if situations require.

**Qualifications**
**Education/Certifications/Knowledge**
- Post-Secondary Education an asset

**Experience**
- 3+ years’ experience in an office environment and/or administrative capacity
- Experience with systems or platforms (Scheduling Software, HRIS, Payroll) considered an asset
- Experience scheduling shifts for large teams considered an asset
- Experience or exposure to the hospitality, travel or tourism industry considered an asset
- Experience leading a team considered an asset

**Skills**
- Excellent interpersonal skills
- Excellent Intermediate communication skills both verbal and written
- Intermediate MS Office (Outlook, Word, Excel) and tech savvy and ability to learn new systems quickly
- Demonstrates empathy and compassion
- Energetic and committed to delivering excellence customer service to the Onboard team
- Demonstrates a professional, accountable work ethic; self-motivated
- Ability to work flexible hours as required during the operating season

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