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Consumer Care Representative- English

2 weeks ago

Remote, Canada Element Sales & Consulting Ltd. Full time

**About us**

Element Sales & Consulting, partners with leaders in business to tackle the most important challenges and capture their greatest opportunities. We offer a platform to companies that want to renew, revive, or grow their business. We provide a turnkey solution, with the ability to scale based on the client’s goals.

Our work environment includes:

- Permanent Work From Home
- Growth opportunities
- On-the-job training
- Flexible working hours
- Wellness programs
- after 6 months

**Responsibilities**:

- Provide dependable internet and computer equipment including monitor, processor, keyboard, mouse and headset
- Exceptional customer service, active listening skills
- Excellent verbal and written communication skills
- English
- Strong time management skills
- Organized, detail orientated and with exceptional follow-through
- Clear and professional phone voice
- Understanding of company products, services, and policies
- Proficient with computers and software, especially with Customer Relationship Management (CRM) software
- Proficient in the use of Microsoft Teams
- Strong skills in the use of Microsoft excel and word
- Adaptability and accountability
- Strong understanding of services and products
- Aptitude for working under pressure and achieving targets

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$17.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Remote: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 3 years (preferred)