Student Technology Navigator

2 weeks ago

Calgary, Canada MaKami College Full time

Work in a purpose driven career with MaKami College, a public post-secondary college that has been helping students for over 20 years with locations in Edmonton and Calgary, Alberta.

MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses into cities across Canada, and continuously working to add programs to our course catalogue. We work with our team to grow and develop in areas they are passionate about, focusing on our MaKami Pillars - Leadership, Professionalism, Helpfulness, and Inspiration. MaKami team members are provided with many opportunities for professional career growth in a fulfilling and dynamic work environment.

The MaKami team is passionate about creating generational change through education, and we provide the tools and a safe environment for our staff to change the lives of our students and their families.

**Responsibilities**:

- Provide frontline support for printing, scanning, accessing Windows and iOS systems, and navigating learning resources like Moodle.
- Assist students with disabilities by adjusting computer and iPad settings and locating relevant resources.
- Conduct basic troubleshooting for student-facing technology issues.
- Utilize ticketing systems to manage support requests and maintain accurate records.
- Update knowledge base articles to enhance internal documentation and streamline support processes.
- Design and deliver technology workshops focusing on common challenges faced by new students, such as operating system navigation, career development, and utilizing Moodle effectively.

**Skills Required**:

- Excellent customer service skills with a patient and empathetic approach.
- Strong computer proficiency with a solid understanding of operating systems and digital tools.
- Previous experience in a helpdesk or customer support role is preferred.
- Proven problem-solving abilities and a knack for resolving technical issues efficiently.
- Digital literacy with the ability to adapt to new technologies and software platforms.

**Education and Certifications**:

- Experience with educational technology, including learning management systems and educational software.
- Certification in relevant technology and education fields such as CompTIA A+, Google Certified Educator, or MS Modern Desktop Administrator Associate is advantageous.
- Demonstrated adaptability and a commitment to continuous learning.

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