QA Specialist

**We are hiring in the** **Halton-Hamilton side of Greater Toronto Area Join us at Fedcap Canada for an exciting career as a QA Specialist.**

**Position** Type: Full-time

**Mission**: To help people who face barriers to work obtain employment and achieve self-sufficiency through innovative job training, placement, and support services.

Fedcap Canada is excited to play an integral part in the transformation of Ontario’s Employment Services system in its role as the Service System Manager for the Halton-Hamilton catchment area. Fedcap Canada employees will work in partnership with service partners focused on providing tailored support for unemployed people, including those with disabilities, on their journey towards employment and into sustainable work. Our goals are to enhance local capacity while amplifying the good work and best practices already underway.

**Position Summary**:
The Quality Assurance Specialist of the Fedcap Canada team is responsible for monitoring, inspecting, and proposing measure to correct or improve the organizations products and processes to meet the organizations established quality standards

**Essential Job Functions**:

- Assist the Quality Assurance Director on the quality assurance program and audit procedures in compliance with the contract and Service Provider delivery requirements.
- Assist the Quality Assurance Director and Training & Development Team.
- Implement processes for continual quality improvement to ensure ongoing compliance with contract.
- Respond to externa. Programmatic audit reports and prepare corrective action plans on behalf of the organization.
- Support the development and initialization of auditing systems, quality assurance tools, processes, and methods for evaluating the efficiency and effectiveness of Service Providers program operations and performance management of employment services.
- Interface with the Ministry, Service Providers and Senior Leadership to develop and monitor programmatic practices and ensure program goals are achieved in accordance with the Ministry of Labour, Training and Skills Development.
- Manage and oversee internal/external auditing activities which includes workplace environmental assessments, arrange onsite visits, carrying out pre-audit checks and follow-up activities.
- Develop, collect and analyses customer service delivery satisfaction metrics to drive Continuous Quality Improvement. Utilize customer feedback, on-site observations, inter-departmental communication, and regular performance measures to identify potential issues and areas for improvement. Identify potential areas of vulnerability and conduct root cause analysis to develop mitigation action plans. Performs other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

**Education and Experience**:

- Minimum 3-5 years Quality Assurance, monitoring and/or Compliance experience in a similar role.
- Bachelor’s degree in a related discipline, Master’s degree a plus.
- Flexibility and the ability to work in various locations across the catchment area to support our Service Providers.
- Good organizational skills
- A knowledge of as it relates to the field of Employment Services.
- Experience with Continuous Quality Improvement frameworks and instruments.
- Excellent written communication skills and experience with interpreting contracts.
- Experience of accurate electronic data analysis and QA.
- Ability to work independently and effectively with others at various organizational levels.
- Bilingual French is a plus.

Fedcap Canada provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**_We are an EEO employer committed to diversity, M/F/D/V._**

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Quality Improvement frameworks and instruments: 1 year (preferred)
- Quality Assurance, monitoring and or Compliance: 3 years (preferred)