Customer Care Representative

**Drive for Excellence**
**Performance Collision Brampton **(Formerly known as the Brampton Auto Mall) is home to 10 full-service dealerships and a state-of-the-art collision and glass repair center. We represent 14 different automotive brands, and have been a proud community partner of Brampton and the GTA since 1991.

Performance Collision Brampton is looking for a **Customer Care Representative** to join their dynamic team Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back
**About you.**

You are a team player, results oriented and committed to guest service. Brampton Auto Mall Collision Center fosters a team environment that is focused on guest satisfaction. You are driven and team oriented with a strong willingness to learn and succeed. We look forward to having you on our team
**Here’s what you’ll deliver**:

- Coordinate service appointments including answering service calls in a professional manner.
- Coordinate insurance calls in a professional manner.
- Coordinate vehicle intake and delivery.
Provide general and administrative support to the Body Shop.
- Project a positive attitude for the benefit of our customers and fellow employees.
- Utilize systems and procedures to deliver exceptional customer service on all interactions.
- Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Execute tasks in a fast-paced environment with multiple deadlines.
- Ability to execute tasks with mínimal supervision.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.
**What you need to succeed**:

- High School Diploma or GED is required.
- 1 year of automotive experience or equivalent is preferred.
- 1-2 years of customer service experience is preferred.
- Must possess a valid Ontario Class ‘G’ driver’s license & clean drivers abstract.
- Able to work well under pressure.
- Strong attention to detail will be required.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Prolific with Microsoft Excel, Google Sheets and Google Drive.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- CDK experience is an asset.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Ability to work in a collaborative environment while maintaining a positive attitude.
- Ability to read and comprehend instructions and information.
- Ability to perform multiple duties in a high-energy, fast-paced environment.
- Ability to work flexible hours and work around a changing schedule.
**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

Performance Auto Group is a leading automotive company in Southern Ontario with over 1600 employees, 22 brands and 30 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

**_
Performance Auto Group is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required._**

No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.