Billing Coordinator

**RESPONSIBILITIES**:
**Processing of Government Billing including**:

- Process electronic or manual billing, reconciliation files and reports within the guidelines and time frames set by the agency and/or internally. Update data, communicate and participate as needed to resolve billing disputes.
- Reconcile data and payments accurately and in timely manner. Maintain accurate payment reconciliation logs identifying and following up on any discrepancies to resolve.

**Processing of Private (Direct to Consumer / Agency / Business to Business Contracts) Billing including**:

- Process invoices and supporting reports accurately within the guidelines and timeframes set by agency and/or internally using various automated and manual processes.
- Process multiple types of payments accurately to relieve sub-ledger accounts in a timely manner. Work closely with internal staff to investigate and resolve billing disputes. Update data in system and issues adjustments as needed to resolve billing disputes.
- Actively review outstanding accounts and follow collections process to pursue overdue accounts in timely manner. Escalate as needed to mitigate revenue risks.

**Other Activities**
- Adapt quickly with positive attitude to new systems and processes, participate with testing and process development activities, identify opportunities for continuous improvement.
- Provide excellent customer service to all internal and external clients.
- Perform all tasks within policy and processes provided, actively learn and use new tools.
- Maintain process documents related to assigned tasks for accuracy as business changes occur.
- Team support - provide coverage for critical tasks during absence of other team members to ensure business needs are met by the team overall. Share knowledge and work collaboratively with team members.
- Recommend improvements to processes, systems and/or reports to address specific issues or increase efficiency/effectiveness.
- All other reasonable duties as assigned

**REQUIREMENTS**:

- Experience with billing/invoicing, accounts receivable payment processing and collection processes, in both business to business and direct consumer streams, is strongly preferred. Healthcare industry experience would be considered an asset.
- Strong verbal and written communication and customer service skills are required.
- Proven efficiency to deliver high quality of work for routine processes.
- Ability to work both independently on a day-to-day basis and also as a team and with higher level roles when guidance is required.
- Demonstrated clear and concise communication skills.
- This position may require working standard hours aligned with customer’s time zone to meet National business needs.
- An ability to prioritize, multi-task and self-organize to deal with competing priorities and meet deadlines is required.
- Individual must be agile and comfortable working in a fast paced and changing environment that strives for efficiency and ongoing improvement. Capacity to adapt and learn new systems and processes with a positive confidence is required.
- Intermediate to advanced skills in MS Excel is required. Practical experience working with Great Plains (MS Dynamics) systems is preferred. Experience with Procura or AlayaCare may be a benefit.
- Post-Secondary education in Business or Healthcare Administration/Accounting.is considered an asset

**About Us**:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We’re a great place to work, and we hope you’ll join our team

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, **SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.** Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose