Pharmacy Assistant

**_: _**

Reporting into the Senior Manager of Strategic Partnerships and Innovation (or Director and President), the Pharmacy Assistant will be responsible for supporting the Rx Connect Specialty Pharmacy & Clinics. The Pharmacy Navigator will also be responsible for certain aspects as it pertains to patient/care partner enrolment for the provision of reimbursement, scheduling, and drug ordering.

**_PRIMARY DUTIES AND RESPONSIBILITIES: _**
- Answer the phone and respond to inquiries from internal and external customers
- Assist and Support with the remote dispensing locations and satellite sites.
- Assist in general housekeeping and administrative duties; and
- Improve the operational systems, processes, and policies in support of information flow and management of business processes
- Increase the effectiveness and efficiency of support services (Scheduling, IT), through improvements to each function as well as coordination and communication between support and business functions
- Liaise with the scheduling, clinics, patient support programs and pharmacy divisions
- Maintain accurate data in pharmacy files and computer drives
- Maintain pharmacy records
- Maintain workflow through effective task prioritization and teamwork
- Manage reimbursement navigation for patients by coordinating relationships with Rx Connect Specialty Pharmacy and Non
- Rx Connect Specialty Pharmacy programs, patients, pharmacy team, partners, and physicians
- Monthly billing for services and co-ordination of invoices, working with accounting for completed services related to non
- Rx Connect Specialty Pharmacy programs
- Order, receive and maintain inventory of medications.
- Play a significant role in planning, including an initiative geared toward operational and performance excellence
- Prepare and process billings, claims, disbursements and related documents;
- Process and attain SA’s or reimbursement coverage for patients (e.g. manage communication with public and private providers)
- Review invoices or other documentation
- Screen telephone calls
- The Pharmacy Assistant will also be assigned other duties and tasks as required from time to time.
- Verify that customer receives correct prescription(s)

**_EXPERIENCE AND EDUCATIONAL REQUIREMENTS: _**
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in a fast paced, community environment
- Excellent collaborative work style and commitment to get the job done
- Ability to challenge and debate issues of importance to the organization
- Ability to look at situations from several points of view
- Persuasive with details and facts
- Delegate responsibilities effectively
- High comfort level working in a diverse environment
- Post-secondary education or equivalent in a related discipline
- Two or more years of reimbursement navigation experience involving private and public payers is required
- Two or more years of related pharmacy experience an asset
- Organized with the ability to multi-task and maintain accuracy
- Excellent knowledge of Canadian drug reimbursement landscape
- Knowledge of pharmacy operations
- Excellent communication, customer service and interpersonal skills
- Ability to work independently and in a team environment
- Excellent time management skills
- Strong attention to detail a priority
- Bilingualism, French/English is an asset

**_MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: _**
- Working knowledge of pharmaceutical and reimbursement/ services industry required
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Previous experience in cold-chain distribution an asset
- Previous experience with biological and/or cytotoxic medication and sterile preparation an asset
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift

Application question(s):

- Do you have experience dealing with insurance companies for benefits coverage?

**Experience**:

- reimbursement: 1 year (preferred)
- Pharmacy assistant: 1 year (preferred)
- Kroll: 1 year (preferred)