Customer Service Representative- Bruce Collision

2 weeks ago

Middleton, Canada Bruce Automotive Group Full time

Bruce Auto Group comes from a small place, but that hasn't stopped us from becoming one the largest auto groups in the Maritimes. For nearly 100 years, our focus has been on something much greater than simply selling and servicing vehicles. We devote ourselves to delivering a personalized Bruce experience to every customer as if they were family, and in doing so, supporting the health and growth of our people and the communities we operate in. We have an opening for a motivated and Customer Service Representative at our Collision Centre We believe we are only as strong as our staff, so if you are looking for a challenging, rewarding & exciting career keep reading

**The Opportunity**:
As the Customer Service Representative, you will be the primary point of contact for many of our customers through their experience at the Collision Centre. You will manage incoming calls, walk-in customers, and booked appointments. You will be responsible for managing physical and digital files, data entry, and creating and reconciling work orders. You will also be responsible for answering and dispatching tow truck calls.

**What we are looking for**:
To be successful in this role, you are positive, driven, and customer-focused. You can communicate effectively and concisely with customers and fellow staff members, both verbally and written. You work well with others and on your own. You're a self-starter and strive for excellence in all you do. You have a high school diploma. Education or experience in office administration is an asset. Having experience with Google Suite software (Docs, Drive, Gmail, Sheets, etc.) is a must-have.

**Must have's**: You must have a valid driver's license, an acceptable driving record, previous customer service experience, and/or automotive industry experience.

**Our Offer**: At Bruce Auto Group, you will join a team of thinkers, doers, and innovators who have experience working in a dealership or have a passion for the industry. You will also work with a team that shares the same values of being collaborative, passionate, trusting, respectful, innovative, and accountable. We offer a competitive pay plan, benefits include a health & dental plan, health spending account, retirement savings plan with matching contributions, discounts on products and services, career progression opportunities, discounts at major retail outlets, and a fun and engaging work environment

So, are you ready to become a part of something awesome?

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