Warranty Advisor

2 weeks ago

Edmonton, Canada Coventry Homes Full time

We've earned a reputation for innovation and quality - The people who work at Coventry Homes are what make the difference. In order to better serve our clients, we are currently looking to expand our team with customer focused colleagues who love an exciting and challenging work environment

Residential construction experience is required.

Responsibilities include:

- Ensure delivery of superior warranty service, following Coventry tone and meeting standards for written and verbal communication.
- Manage warranty activities throughout their lifecycle, including recording items, coordinating repairs and ensuring completion of repairs.
- Contact customers on a regular basis to coordinate repairs, provide updates on outstanding work and to ensure Homeowner satisfaction.
- Work with trade suppliers to ensure clarity of work required and gather updates on item completion.
- Explain Homeowner maintenance.
- Research Homeowner inquiries or concerns to correctly identify proper repair personnel.
- Assist on-site Homeowner Care Technicians with their inquiries.
- Prepare pre-appointment paperwork and process paperwork after appointments.
- Create work orders and communicate with trades and suppliers to ensure work order completion.
- Be a part of a major organization that has experienced growth over the past few years:

- One of the top rated single family homebuilders in the Capital Region
- Coventry Homes is a “flex” builder allowing clients to customize their existing plans, which provides exciting challenges during each build process
- Coventry Homes is the preferred builder of the Edmonton Oilers ®
- Contribute to an award winning and innovative organization, recognized as a leader in the industry
- Join a team of enthusiastic, passionate and committed employees

Schedule:

- Monday to Friday

Work Location: One location

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