Sales Associate Iii

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention

to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s

Service and Selling Models, creating a positive first impression, building on-going customer relationships through a

personalized experience, and leaving a positive, lasting impression.

SALES FLOOR:

- Understands organizational objectives and makes decisions that align with Company priorities
- Takes ownership and is committed to delivering results, while remaining actively aware of personal and

store metrics; and creates personal sales and clienteling strategies in partnership with the management

team.
- Creates short
- and long-term strategies to achieve personal metrics and performance goals
- Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
- Represents Coach as a brand ambassador
- Demonstrates Coach’s Selling and Service expectations at all times
- Understands changes in local market with potential impact on business performance and supports the

execution of local sales strategies and tactics
- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going

productive relationships with customers
- Creates positive impressions with customers by bringing best self to work through attire consistent with

Coach’s Guide to Style
- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong

knowledge of competition.
- Provides in-depth product knowledge, including features, benefits, current offerings, and overall product

value.
- Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
- Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
- Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
- Sensitive to customers’ needs and tailors approach by reading cues
- Attends to the unique and individual shopping needs of each customer.
- Works with multiple customers simultaneously and breaks away as appropriate
- Follows up with customers consistently and genuinely to influence/close the sale
- Flexes personal selling techniques to contribute to overall store financial results
- Builds lasting and loyal relationships with customers
- Leverages Coach’s tools and technology to support relationship building and clienteling efforts
- Creates enthusiasm and positivity for a shared vision and mission
- Promotes and endorses a team selling environment
- Fosters an environment of teamwork, trust and collaboration with internal and external customers
- Remains solution oriented; is adaptable and flexible to changing business and store needs
- Welcomes feedback and adapts behaviors as appropriate
- Maintains a calm and professional demeanor at all times

OPERATIONS:

- Ensures all daily tasks are completed without negatively impacting service or Coach standards
- Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and

visual merchandising to Coach standards consistently and in a timely manner
- Maintains a clean and tidy selling floor at all times
- Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection

procedures
- Replenishes inventory on sales floor as needed
- Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor,

maintains strong organizational standards as it relates to product both in the stockroom and on the sales

floor.
- Supports cash-wrap when needed to process purchases, returns, and exchanges.
- Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
- Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains

strong organizational standards and maintains visual merchandising expectations.

Competencies required:

- Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top

performers. Very bottom line oriented. Steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external

customers. Gets first hand customer information and uses it for improvements in products and services.

Acts with customers in mind. Establishes and maintains effective relationships with customers and gains

their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously

unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the

organization. Builds rapport. Builds constructive and ef