Donor Relations Administrator

Donor Relations Administrator

**Date of Job Description**: September 2024

**DNA Alignment**

**INTEGRITY**

We approach every individual with the grace of Jesus, balancing truth with compassion.

**EXCELLENCE**

We are committed to delivering our best, from visionary planning to daily responsibilities, because our ministry deserves nothing less.

**SERVICE**

We are privileged to serve the men, women, and teens in our care, reflecting the value our Savior places on each one.

**LEADERSHIP**

We strive to grow in Christlikeness and inspire others to join us on this journey.

**Cultural Fit**

We seek an energetic, positive individual who is humble, driven, and emotionally intelligent. Humility is key—serving others and enhancing every interaction, whether with a customer, donor, or team member. A hunger for excellence and a commitment to continuous learning are essential. The ability to engage and connect with others on behalf of the ministry is crucial, recognizing that every team member is a representative of ATCCC.

**Primary Purpose**:

- This is not a complete list of this position’s duties and responsibilities. The items below are examples of the types of activities performed. Other duties may be assigned._

**Key Responsibilities**:

- Donor Database Management:

- Maintain and update donor records in the organization's database, ensuring the accuracy and integrity of donor information.
- Track donor contributions, pledges, and engagement history.
- Generate reports and analyze donor data to identify trends and opportunities for cultivation.
- Donor Stewardship and Communication:

- Serve as the first point of contact for donor inquiries, ensuring prompt and professional responses.
- Assist in creating donor thank-you letters, personalized acknowledgments, and other communications to recognize gifts.
- Coordinate donor mailings, such as newsletters, event invitations, and updates on program impacts.
- Fundraising and Event Support:

- Support the planning and execution of donor-focused events, including fundraisers, appreciation events, and informational sessions.
- Coordinate logistics, invitations, and follow-up communications for donor events.
- Assist in the production of donor materials, including brochures, annual reports, and proposals.
- Gift Processing and Acknowledgment:

- Process donations, ensuring timely acknowledgment and proper documentation.
- Coordinate with finance to ensure accurate recording of gifts and compliance with donor intent.
- Track gift receipts, prepare thank-you notes, and manage other donor-related administrative duties.
- Donor Cultivation:

- Identify potential donors by researching and analyzing donor databases and external resources.
- Assist in developing targeted outreach strategies for new and lapsed donors.
- Monitor donor engagement, providing insight to the development team for personalized approaches.
- Collaboration and Team Support:

- Work closely with the Finance, development and marketing teams to ensure donor communications align with the organization’s mission and branding.
- Assist in special projects as assigned by the Director of Development, contributing to team initiatives.

**Qualifications**:

- Education and Experience:

- Bachelor’s Degree in Business Administration, Communications, Event Management, or a related field (or equivalent experience).
- 1-3 years of experience in administrative support, event coordination, or donor relations.
- Experience with database management (e.g., CRM systems, donor databases) is highly desirable.
- Technical Skills:

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with event management software and tools is an advantage.
- Familiarity with social media platforms and basic graphic design tools (e.g., Canva) for event promotion.
- Strong written and verbal communication skills with the ability to draft clear, concise, and professional correspondence.
- Organizational Skills:

- Excellent organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
- Attention to detail in maintaining accurate records and managing event logistics.
- Ability to manage and coordinate schedules for meetings, events, and volunteer activities.
- Interpersonal Skills:

- Strong interpersonal skills with a focus on building and maintaining relationships with donors, volunteers, vendors, and other stakeholders.
- Customer service orientation with the ability to respond to inquiries and resolve issues professionally and courteously.
- Problem-Solving and Adaptability:

- Proactive problem-solving abilities with a focus on finding solutions and improving processes.
- Ability to adapt to changing priorities and remain calm under pressure, particularly during event execution.

Pay: $50,000.00-$55,000.00 per year

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Thunder Bay, Ontario: reliably commute