Facilities Ambassador

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
The Facility Ambassador will provide support to the Site and/or Facility Manager with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.
Essential Functions
Serve as the initial point of contact for all Client employee inquiries, issues, ticket management, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care of client sites and comfort of employees and guests. Act as a primary site contact
Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Conduct routine walkthroughs and assessments of the site to ensure office is clean, organized and aesthetically pleasing.
Support data collection, analysis, and reporting to ensure alignment with the Clients’ goals and objectives
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Assist in the procurement of vendors and services as required.
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
Ticket management and follow up via CMMS System. Assists with creating, dispatching of work requests to technical staff, vendors or other services providers, following up on any outstanding issues.
Supports requests associated with JLL Management and Operations audits.
Managing and coordinating 3rd party vendor performance including tracking work order completion, validating invoices and communicating any unresolved items.
Coordinate site operations in accordance with all agreed policies, procedures and contract scope.
Relationship Management
Cultivating and maintaining a positive working relationship with client and JLL representatives (internal and external) and service providers.
Supports the Facility Management and Engineering team with on-going facility and team related responsibilities, including, but not limited to: Assist with budgetary requests, financial analysis and reporting, and purchasing
Conduct routine walkthroughs and assessments of the services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
Helps support facility specific cost savings targets to contribute to the account achieving significant savings
Supports requests associated with JLL Management, Operations and Financial audits and assists with tactical planning for the regional facilities team’s goals and objectives
Provides support for guests, visitors and employees at client locations
Assists with the management of work order requests to technical staff, vendors or other services providers for repair needs
Supports FM's with problems associated with all building services including: janitorial, food service, coffee services, vending, badging, conference rooms, interior and exterior furnishings, fixtures and equipment
Provide coordination and support events, meeting and conference facilities as required.
Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance.
Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery
Reads and understands the a