Facility Supervisor

**Join Soccer Nova Scotia as the Facility Supervisor at the BMO Soccer Centre**

The BMO Soccer Centre (BMOSC) is a state-of-the-art, $23M year-round multisport facility that has been a hub for sports, events, and community gatherings since opening in 2011. With versatile configurations and the capacity to host a wide range of activities, it serves as a second home for youth and adults across Nova Scotia.

Soccer Nova Scotia (SNS) is seeking a passionate and motivated Facility Supervisor to lead the day-to-day operations of this vital community asset. In this dynamic and people-focused role, you will supervise staff, oversee bookings and events, and ensure a safe, welcoming, and high-performing environment for all users.

This is an exciting opportunity to advance your career in a fast-paced, energetic environment while contributing to the growth of sport and community in Nova Scotia. Join us and help elevate soccer and recreation across the province.

**POSITION OVERVIEW**

**Job Title**:Facility Supervisor, BMO Soccer Centre

**Job Location**:210 Thomas Raddall Drive, B3S 0J2

**Reports to**:Facility Manager

We are looking for a proactive and collaborative leader who thrives in a dynamic setting, is committed to exceptional service delivery, and wants to make a meaningful impact in sport and recreation.

**PRIMARY DUTIES AND RESPONSIBILITIES**:
**Staff Leadership and Development**
- Supervise and support facility staff during assigned shifts, fostering a positive team culture.
- Lead staff onboarding and training on operational procedures and safety protocols.
- Provide regular performance feedback and mentorship.
- Coordinate staff scheduling to ensure appropriate coverage for daily and event operations.
- Address and resolve conflicts professionally.

**Facility Operations and Safety**
- Oversee daily facility operations to ensure efficiency, safety, and cleanliness.
- Conduct regular inspections and identify/report maintenance issues.
- Enforce adherence to health and safety regulations, including emergency protocols.
- Supervise the setup and teardown of equipment and spaces for events, rentals, and programming.
- Ensure the facility remains clean, well-maintained, and presentable at all times.

**Bookings & Event Coordination**
- Manage and process facility bookings and rentals.
- Maintain accurate scheduling records and ensure timely communication with clients.
- Coordinate event logistics in collaboration with staff and external partners.
- Ensure spaces are properly prepared and staffed for all scheduled events.

**Customer Experience & Administrative Support**
- Deliver exceptional customer service to users and partners.
- Address inquiries, feedback, and concerns in a timely and professional manner.
- Support the preparation of operational reports, booking summaries, and engagement metrics.
- Assist in maintaining inventory and supporting facility marketing and community initiatives.
- **Note: This position requires on-call availability for emergencies and includes alternating evening and weekend shifts, including Saturdays and Sundays.**_

**QUALIFICATIONS**:
**Education, Designations and Skills**

**Required**:

- High school diploma, GED, or equivalent
- Strong interpersonal, leadership and team-building skills; ability to manage and resolve conflicts.
- 2+ years’ experience in facility management, project coordination, or administration in recreation, sport administration, or a public-facing role.
- Minimum 2 years of supervisory experience.
- Computer literacy with G-Suite, Microsoft Office (Excel, MSWord and PowerPoint).
- Excellent written and oral communication skills; ability to liaise effectively with the public, and other community groups.
- Team player. Willing to take direction and give direction while working towards a common vision for Soccer in Nova Scotia.
- Ability to work flexible hours, including evenings and weekends, including being on call when required
- WHMIS and First Aid/CPR certified (or willingness to obtain)
- CPR First Aid Certified (or willingness to obtain)
- Clear Vulnerable Sector and Criminal Record Check
- Eligibility to work full-time in Canada (Nova Scotia)

**Assets**:

- Facility operations or maintenance experience
- Experience using booking or scheduling software (RecTimes, etc.)
- Safety management
- Project coordination or administrative experience in recreation, sport administration or public-facing operational role.

**Compensation**: This is a full-time position with an annual salary and benefits package based on experience.

Pay: $45,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Administrative Support: 1 year (preferred)
- Recreation or Sport Administration: 1 year (preferred)
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