Current jobs related to Lead Refund and Booking Modification Specialist - Québec - FlightHub

  • Investment & Personal Banking Specialist Trainee

    2 weeks ago

    Québec, Canada Scotiabank Full time

    Requisition ID: 152299 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As an Investment & Personal Banking Specialist Trainee you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, your focus is to...

  • M & e Sales Specialist

    2 weeks ago

    Québec, Canada Club Med Full time

    Meeting & Event Sales Specialist Our Canada Sales Office seeks an experienced sale person to join the Meeting & Event team. If you are a sale person, business focused, at heart in search of sales performance, have previous sales or travel industry experience and enjoy the excitement of creating the perfect vacation experience for our customers, then Club...

  • Meetings & Events Sales Specialist

    2 weeks ago

    Québec, Canada Club Med Full time

    **Meeting & Event Sales Specialist** Our Canada Sales Office seeks an experienced sale person to join the Meeting & Event team. If you are a sale person, business focused, at heart in search of sales performance, have previous sales or travel industry experience and enjoy the excitement of creating the perfect vacation experience for our customers, then Club...

  • Product Build

    2 weeks ago

    Québec, Canada Air Canada Vacations Full time

    **Job Brief**: Ensure full implementation of criteria in system as relates to set-up and maintenance of supplier and hotel contracts within our reservation system. **SCOPE**: Ensure full implementation of criteria in system as relates to set-up and maintenance of supplier and hotel contracts within our reservation system. **RESPONSIBILITIES**: - Create...

  • IT Network Specialist

    4 weeks ago

    Québec, Canada Aversan Inc. Full time

    Aversan Inc. () is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defense, and space industries. We are currently seeking a qualified Network Services Specialist to join our team. The Network Services Specialist will...

  • Clinical Specialist Manager

    2 weeks ago

    Québec, Quebec, Canada Medtronic Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeLes responsabilités peuvent inclure les suivantes, ainsi que d'autres tâches qui peuvent être...

  • Marketing Automation Specialist

    5 days ago

    Québec, Canada Syntax Systems Ltd. Full time

    Marketing Automation Specialist - JD **Marketing Automation Specialist** **, Americas Performance Marketing** The Marketing Automation Specialist plays a critical role in operationalizing demand generation campaigns within the Americas region. You’ll be the HubSpot administrator in the Americas, developing templates, processes and best practices to drive...

  • Lead Generation Specialist

    2 weeks ago

    Québec, Canada MovingWaldo Inc Full time

    **About MovingWaldo** MovingWaldo is a Montreal-based startup developing technology solutions to transform the moving experience. Our mission is to simplify and reduce the stress associated with moving. Our customer base includes businesses of all sizes and active in various industries, from movers, telecommunications, and grocers to Hydro-Quebec. The...

  • Technical Solutions Specialist

    1 week ago

    Québec, Quebec, Canada StackAdapt Full time

    StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most...

  • Customer Service Representative

    5 days ago

    Québec, Canada Ingersoll Rand Full time

    **BH Job ID**:577 **SF Job Req ID**:8850 Customer Service Representative **Job Summary** Reporting to the Customer Service Supervisor, the Customer Service Representative responds to customer inquiries, enters orders into the system, coordinates shipments of our products to our customers or business partners and handles authorized merchandise returns...

Lead Refund and Booking Modification Specialist

2 weeks ago

Québec, Canada FlightHub Full time

**UNCAGE YOUR** **AMBITION **as a
**Lead Refund & Booking Modification Specialist**:
We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a little, we are coming back even stronger. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.

We are looking for a Lead Refund and Booking Modification Specialist to join our team. In this role, you will oversee and manage a team dedicated to resolving customer refund-related issues and booking modifications. Your role is to ensure exceptional service delivery, team performance, and continuous process improvement, aligning with company standards and customer satisfaction goals.

**Many career paths can prepare you for this life-changing opportunity, but preferably, you have experience in**:

- **Team Leadership**: Supervising and mentoring the team of refund and booking modification specialists, ensuring high performance and adherence to company policies and standards.
- **Resolve Complex Issues**: Addressing escalated customer inquiries and concerns regarding refunds and booking modifications, utilizing your expertise in GDS operations to ensure efficient and accurate resolutions.
- **Process Optimization**: Developing and implementing strategies to optimize refund and booking modification processes, enhancing overall team efficiency and customer satisfaction.
- **Quality Assurance**: Establishing and maintaining robust QA monitoring frameworks to ensure that KPIs are met and systems are functioning smoothly.
- **Communication**: Facilitating clear and effective communication within the team and with customers and airlines, ensuring all parties are informed and satisfied with resolutions.
- **Multitasking and Coordination**: Overseeing the team's ability to multitask and manage multiple inquiries while adhering to diverse airline policies, ensuring timely and accurate case resolutions.
- **Data-Driven Improvements**: Utilizing a data-driven approach to analyze processes, identify trends, and implement improvements to enhance efficiency and customer satisfaction.
- **Adaptability**: Ensuring the team remains adaptable to evolving circumstances and changes in airline policies, fostering a flexible and responsive work environment.
- **Results-Oriented Mindset**: Maintaining a focus on achieving customer satisfaction and retention, encouraging a results-oriented culture within the team.
- **Outstanding Customer Service**: Upholding a commitment to providing outstanding customer service, ensuring the team resolves issues promptly and effectively in a fast-paced environment.

**Requirements**:

- **Experience**: Minimum of 5 years' experience in GDS operations, specifically in ticket cancellations, refunds, and booking modifications, with at least 2 years in a leadership role.
- **Communication Skills**: Fluent in English with excellent verbal and written communication skills to effectively lead the team and communicate with customers and airlines.
- **Leadership Skills**: Proven leadership abilities, including mentoring, team management, and performance evaluation, to ensure team success.
- **Multitasking Ability**: Exceptional multitasking skills to oversee team operations and ensure efficient resolution of multiple inquiries simultaneously.
- **Data Proficiency**: Strong ability to utilize a data-driven approach to analyze processes and identify opportunities for optimization, improving team efficiency and customer satisfaction.
- **Adaptability**: Demonstrated openness to change and the ability to guide the team in adapting to evolving circumstances and policies.
- **Results-Oriented**: Commitment to achieving high customer satisfaction and retention, with a focus on exceeding expectations and delivering superior service.
- **Service Excellence**: Dedication to maintaining high standards of service excellence, prioritizing customer satisfaction, and effective resolution of refund and booking modification issues.
- **Please note this position is in Montreal, Quebec and on-site**

**Show us your drive and join our team**

LI-CV

**LIBÉREZ VOTRE AMBITION - DEVENEZ**
**Spécialiste en chef des remboursements et des modifications de réservation**:
Nous sommes le groupe FlightHub, nous formons une équipe ambitieuse derrière les agences de voyages en ligne FlightHub et Justfly. Nos marques sont devenues deux des agences de voyages en ligne les plus importantes en Amérique du Nord. Nous servons maintenant plus de trois millions de clients par année, et générons au-delà de trois milliards de dollars