Customer Care Representive

2 days ago

Ottawa, Canada Advance Property eXposure (APX) Full time

Customer Care Representative
- Communication video/telephone skills like a pleasant demeanor and the ability to work with multiple personalities
- Leadership skills like being able to help lead and manage tasks and responsibilities on behalf of the company
- Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors
- Patience to be able to stay calm in an intense environment
- Ability to multitask since some tasks will require a Customer Care Representative to communicate with multiple customers at one time
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time

**Implement and manage APX onboardings**

Conduct customer kickoff calls and training, onboarding check-ins and customer usage calls. Also move new customers through onboarding process in timely fashion, escalate any stalled onboardings to customer care manager and develop and implements strategies to ensure customer success.

**Customer Training**

Provide initial training to new customers, follow-up training session for users if require. Also provide as needed or annual refresher training calls to customers as required

**Track customer usage and manage low usage process**

**Implement APX Low-Usage Program Strategy**

Complete monthly review/reach-out to low-usage customers and develop and implement a strategic, targeted intervention for APX customers with low usage that are at-risk

Work with Alex to develop and maintain resources around best practices and usage suggestions to help all customers increase usage

**Manage an APX customer referrals program**

Solicit referrals from APX customers and communicate and document any relevant details about opportunity in APX sales. Also assist in product demos for referral opportunities.

**Renewals/Expansions**

Confirm all Renewals (100% net retention) and explore expansion opportunities by sharing what more APX can provide to assist our customers.Continuously review long-term upcoming renewals (3+ months out) to identify and play expansion opportunities

**Lead Support Ticket Management**

Triage incoming tickets, following up with customer to ensure all required information has been received regarding the ticket Assign tickets appropriately and update/Solve tickets as required

**Product Demos**

Assist APX sales process through product demos when required by suporting sales individual and description of problem/issues/current process by prospect into a tailored sales demo

**Salary**: $45,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

COVID-19 considerations:
The company has a clear position and all employees must be fully vacinated.

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer retention: 3 years (required)

  • Customer Care Representive

    10 hours ago

    Ottawa, Canada Advance Property eXposure (APX) Full time

    Customer Care Representative - Communication skills like a pleasant demeanor and the ability to work with multiple personalities - Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors - Patience to be able to stay calm in an intense environment - Ability to multitask since some tasks will...

  • Customer Care Representative

    2 weeks ago

    Ottawa, Canada Rainforest Sprinklers + Lighting Full time

    **;Job description** - **Job Description - Customer Care Representative**: - Managing incoming calls and customer service inquiries - Identifying and assessing customers’ needs to achieve satisfaction - Training will be provided **Responsibilities** - Develop, manage and monitor the service schedules of the technicians - Manage large amounts of incoming...

  • Patient Care Coordinator

    2 weeks ago

    Ottawa, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario and Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of...

  • Customer Care Representative

    1 week ago

    Ottawa, Canada Sonova Full time

    Ottawa, Canada Customer Care Representative - 158218 - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care...

  • Customer Care Representative

    2 days ago

    Ottawa, Canada Sonova Full time

    Ottawa, CanadaCustomer Care Representative - 155721- Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**!**Who we...

  • Customer Care Representative

    1 week ago

    Ottawa, Canada Dynacare Full time

    **Where YOU work, makes a difference.** Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career...

  • Customer Care Representative

    1 week ago

    Ottawa, Canada Dynacare Full time

    Job Posting: Customer Care Representative Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an...

  • Customer Care Representative

    1 week ago

    Ottawa, Canada Dynacare Full time

    Description Position at Dynacare Job Posting: Customer Care Representative Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better...

  • Customer Care Representative

    7 days ago

    Ottawa, Canada Dynacare Full time

    Job Posting: Customer Care Representative Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an...

  • Customer Care Representative

    7 days ago

    Ottawa, Canada Dynacare Full time

    Job Posting: Customer Care Representative Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an...