General Manager

**Company Overview**

JKWG GOLF is a passionate leader in the golf industry, dedicated to providing exceptional service and expertise to our customers. Our mission is to foster a love for golf while ensuring that every customer receives the best advice and support possible.
**Summary**

We are seeking a General Manager to join our team at GreenTee Richmond Golf Centre in Canada. This pivotal role will drive our mission forward by leading our operations and ensuring an outstanding experience for all customers. If you are a motivated leader with a passion for golf, we want to hear from you
**RResponsibilities & Duties**
- **Strategic Leadership & Oversight**_
- Provide overall leadership and direction for all business units: restaurant & bar, pro shop, golf academy, and screen golf operations.
- Directly manage and mentor department managers, ensuring alignment with company goals, policies, and service standards.
- Serve as the key liaison between ownership and department managers, ensuring smooth communication and accountability across all teams.
- **Financial & Business Management**_
- Take full responsibility for the financial performance of the golf center, including budgeting, forecasting, and achieving revenue and profit targets.
- Monitor consolidated financial reports and KPIs from each department manager, ensuring cost control and revenue optimization.
- Approve and oversee major purchases, vendor contracts, and capital projects.
- Prepare and submit weekly and monthly consolidated operational and financial reports to ownership, providing analysis, insights, and recommendations.
- **Departmental Oversight & Coordination**_
- Ensure restaurant & bar, pro shop, academy, and screen golf managers deliver on service quality, staffing, and customer satisfaction goals.
- Hold regular management meetings with department heads to review performance, resolve issues, and align strategy.
- Provide support to managers in problem-solving, staffing, customer relations, and policy enforcement.
- Coordinate cross-departmental initiatives such as promotions, events, and bundled membership offerings.
- **Customer Experience & Membership**_
- Oversee membership strategy and pricing, ensuring department managers deliver consistent value to members.
- Maintain high standards of service across all areas by setting expectations for managers and conducting regular evaluations.
- Build and maintain strong relationships with VIP members, guests, and community partners.
- **People & Culture**_
- Lead, coach, and evaluate department managers, fostering a culture of accountability, teamwork, and professional growth.
- Approve staffing plans, payroll budgets, and key hiring decisions for each department.
- Ensure all managers adhere to labor regulations, HR policies, and performance standards.
- **Marketing, Events & Community Engagement**_
- Collaborate with marketing team and department managers to develop campaigns and promotions that drive membership, restaurant traffic, simulator bookings, and retail sales.
- Oversee execution of tournaments, events, and community initiatives, ensuring alignment with brand positioning.
- Represent the golf center as the senior executive in community, media, and partnership opportunities.

**Experience**:

- Retail shop: 5 years (required)
- Managing golf or sport shop: 5 years (required)
- Playing golf or understand golf: 3 year (required)

Pay: $120,000.00-$200,000.00 per year

**Benefits**:

- Extended health care
- Store discount

Application question(s):

- Do you have experience working in the golf, sports, or hospitality industry?
- How many years of experience do you have leading and managing a team of department managers or supervisors?
- Are you available to work flexible hours, including weekends and holidays, as required by the golf center’s operation schedule?
- Do you have experience with golf? Play golf? Worked at golf industry?

**Experience**:

- operation and hospitality: 5 years (required)

Work Location: In person