Relationship Manager Insurance

At AFSC, we care about each other, about Alberta and about agriculture. PEOPLE ARE OUR FOUNDATION. We want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. CLIENTS ARE OUR FOCUS. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. EXCELLENCE IS OUR ASPIRATION. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. Working together, we grow and sustain the agriculture industry in Alberta.
Posting will close 4th June 2025.
This position is required to work in the Taber/Lethbridge branch office.
However, periodically may be asked to work in other AFSC branches. Travel in these circumstances will be reimbursed according to AFSC’s Employee and Board of Directors Expense Policy.
As the Relationship Manager Insurance, you are a self-starter and a great communicator. You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry. You are the main point of contact in achieving the delivery of AFSC’s products and services with a client-centric approach.
What will your growth opportunities look like in this role?
- Learn and become knowledgeable in AgriInsurance and AgriStability
- Meet and interact with our clients and become knowledgeable in the risk management aspects of their business
- In-house learning and development

What will you be responsible for?
- Deliver support and service for new and existing client accounts in line with AFSC policies and procedures. Respond to complex client requests to manage and maintain client relationships.
- Ensure portfolio management of client accounts including renewals, collections, etc.
- Prepare and submit proposals for approval, supported by adequate analysis.
- Ensure quality service and profitable business growth by managing a portfolio of client relationships.
- Enhance the client experience through sales and service interactions in keeping a client-focused approach.
- Work within established procedures to achieve specified goals.
- Help peers manage client relationships by using relevant sales or client systems.
- Explore issues or needs, establishing potential causes and barriers as well as related issues.
- Share insurance expertise with peers to help manage internal relationships and foster learning.

What are we looking for from you?
- Plans and prioritizes work to meet commitments aligned with organizational goals.
- Builds partnerships and works collaboratively with others to meet shared objectives.
- Builds strong client relationships and delivers client-centric solutions.
- Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
- Effectively builds formal and informal relationship networks inside and outside the organization.
- Holds self and others accountable to meet commitments.

What else is in it for you?
- Health, dental, and vision benefits on your first day of employment
- Health spending account
- Corporate functions
- Winter closure
- PSPP contributions
- Generous vacation and special leave days
- Health and wellness initiatives

**Qualifications**:
**Minimum**: College Diploma with 2 years of related experience
OR University Degree with some related experience
**Preferred**: College Diploma with 4 years of related experience
OR University Degree with 2 years of related experience
About AFSC
For over 80 years Agriculture Financial Services (AFSC) has provided Alberta's agricultural producers and agribusinesses with loans, crop insurance and farm income disaster assistance. At AFSC, we’re proud of the work we do to help build a strong, growing and diversified agriculture and agri-food industry in Alberta. Many AFSC team members are also producers and know first-hand the challenges and rewards Alberta producers face.