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Personal Lines Customer Service Representative
2 weeks ago
**Job Summary**
Personal Lines Customer Service Representative
ZAG Insurance
Full Time
In-Person | Oshawa, ON, Canada
**Join a Team Where Ambition Meets Opportunity — Welcome to ZAG Insurance**
You’re someone who’s always striving to learn, grow, and become something greater — and you want to work for a company that supports that drive. At **ZAG Insurance**, we believe in rewarding initiative and promoting growth based on **individual performance and merit**.
Yes, we value teamwork, but we also believe in personal accountability. You’ll have the space to thrive and own your success, backed by a company that recognizes hard work and results.
You give 100% when you're on the clock — and when it’s time to unplug, you bring the same energy to your downtime. That balance is part of our DNA. We work hard, play hard, and **have a lot of fun along the way**.
If you're looking for an exciting, dynamic, and rewarding environment where your career can truly take off — **ZAG Insurance could be the perfect fit**.
**Join a Team Where Ambition Meets Opportunity — Welcome to ZAG Insurance**
You’re someone who’s always striving to learn, grow, and become something greater, and you want to work for a company that supports that drive. At **ZAG Insurance**, we believe in rewarding initiative and promoting growth based on **individual performance and merit**.
Yes, we value teamwork, but we also believe in personal accountability. You’ll have the space to thrive and own your success, backed by a company that recognizes hard work and results.
You give 100% when you're on the clock, and when it’s time to unplug, you bring the same energy to your downtime. We work hard, play hard, and **have a lot of fun along the way**.
If you're looking for an exciting, dynamic, and rewarding environment where your career can truly take off, **ZAG Insurance could be the perfect fit**.
**Responsibilities**
- Participate in training sessions to enhance product knowledge and customer service skills.
- Assist clients with inquiries about personal insurance policies and coverage options.
- Handle customer complaints with empathy and professionalism.
- Process quotes, policy renewals, endorsements, and cancellations efficiently and accurately.
- Ensure compliance with industry regulations and company policies.
- Maintain detailed records of customer interactions and transactions.
- Perform standard reception and office duties.
**Experience/Qualifications**
- Strong understanding of personal insurance policies and coverage options.
- Experience in customer service within the finance or insurance industry.
- Proficiency in processing policy renewals, endorsements, and cancellations.
- Eagerness for professional development and continuous learning.
- Ability to handle customer complaints with empathy and professionalism.
- Knowledge of industry regulations and company compliance standards.
- RIBO licensed with 1-2 years of Customer Service Experience.
**Language**
- Fluent in Tagalog Preferred
**What's in it for you?**
- Enjoy a collaborative work environment at our on-site location in Oshawa, ON, Canada.
- Receive a competitive base salary that reflects your skills and contributions.
