Customer Service Representative
1 week ago
A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the _**_City of Oshawa_**_ is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and cooperative partnerships have enhanced its quality of life advantage, while maintaining a strong commitment to financial stewardship._ _
**Job Title**:Regular Part-Time Customer Service Representative - Recreation **Posting Number**:005108
**Department**:Community & Operations Services **Branch**:Recreation Services
**Location**:Delpark Homes Centre
**Posting Start Date**:2025/01/24** Posting End Date**:2025/02/04 by 4:30p.m.
**Employment Group**:CUPE 251** Salary Grade**:04, $30.74 - $34.17 **Standard**Weekly** **Hours of** **Work**:up to 24 **Shift Work Required**:Yes
Reporting to the Program Supervisor; be responsible for performing front line customer service and clerical duties at any Recreation Facility.
**Responsibilities**:
- Answering the telephone; responding to inquiries and complaints about any facet of Recreation and Culture Services
- Receiving and processing revenues and performing various related cash control and reconciliation functions
- Providing administrative and clerical support
- Performing other related duties as assigned
- To support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust
**Requirements**:
- Ability to handle and reconcile cash transactions and work with figures
- Excellent customer service and communication skills to deal effectively and courteously with the public and staff and be able to respond to inquiries by telephone and in person in a timely fashion and in accordance with Corporate Customer Service standards
- Current certification in Standard First Aid, CPR (Level C), and AED or be willing to obtain and maintain
- Ability to work independently, quickly and competently in an environment with frequent interruptions
- Possess personal qualities of maturity, tact, discretion and be willing to work in a team environment with a co-operative attitude
- Ability to respond on short notice and work shifts, including evenings, weekends and on holidays
We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.
- The City of Oshawa is situated on lands and waters within the Williams Treaties Territory, home to seven First Nation communities of the Michi Saagiig and Chippewa Anishinaabeg, who have cared for and maintained these lands from time immemorial and continue to do so to present day. _
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