Training Administrator-montreal Quebec

**Job duties include, but are not limited to**:

- Discuss and obtain event requirements with internal and external customers and provide feedback and suggestions related to best practices
- Provide end-to-end logístical support for training events for local and remote locations
- Arrange and schedule training rooms, instructors, catering, print reproduction, preparation and/or ordering of other materials, and required equipment
- Support and moderation of classes delivered virtually
- Extensive use of Learning Management System (LMS) to schedule courses/classes, manage and update various types of enrollment processes and completions, and generate reports
- Track and manage class/program information, requirements, and completion of tasks associated with event support
- Coordinate, update, and retrieve content from SharePoint sites and other online repositories
- Promptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/program
- Provide facilitation support during live and remotely delivered classes (i.e. assist with class exercises/interactions, run virtual meetings for remote attendees.
- Provide one-on-one or small group training and systems troubleshooting as required for more complex programs involving extensive pre-work or equipment setup
- Create training documentation updates (i.e. embedding survey questions into Training PowerPoint slides, creating step by step instructions for virtual class participants)
- Timely and accurate collection and completion of all billing information for classes and programs
- Provide support for the daily facilities and operations needs of the Learning Center as needed and time allows.
- Overtime and work on weekends/evenings may be required for a class set up/tear down and other event support
- Other Job duties may be assigned

**Required Skills**:

- Able to follow defined processes, work independently or as a team with mínimal oversight
- Experience working in a continuous improvement environment - ability to identify potential issues, present them to management offering potential solutions to assist in mitigating risks and improving service delivery
- Must possess excellent customer service and interpersonal skills
- Must possess excellent written and verbal business communication skills in French and English
- Experience running reports to provide status updates to customers (set correct parameters, analyze the data for accuracy/issues, summarize data, and format the report output for easy review)
- Ability to prioritize and self-manage work assignments in order to meet project deadlines, and cost expectations
- The ability to lift up to 25 pounds is an essential function of this job

**Desired Skills**:

- Previous experience planning events (ideally training events) for internal and/or external customers
- Experience with business Learning Management Systems
- Ability to identify areas for continuous improvement in the work environment and processes

**Required Education**:

- Bachelor’s degree in Business Administration or equivalent.

**Note**:

- This is an on-site position, with the possibility of hybrid work based on needs
- Overtime and work on weekends/evenings may be required for a class set up/tear down and other event support
- The ability to lift up to 25 pounds is an essential function of this job

**Titre**: Coordonnateur à la formation

**Liste des tâches requises (non exhaustive)**:

- Discuter des critères des activités et les obtenir auprès des clients internes et externes et soumettre des idées et des suggestions sur les meilleures pratiques
- Fournir un soutien logistique complet pour les activités de formation
- Organiser les salles de formation et planifier un échéancier pour les instructeurs, les services de traiteurs, la reproduction d’impression, la préparation et/ou les commandes d’autres matériaux et équipements requis
- Effectuer la prise en charge des cours dispensés virtuellement
- Communiquer par courriel, par téléphone, lors de réunions virtuelles et réunions en personne, avec les participants, les instructeurs, les fournisseurs et les commanditaires des activités
- Utilisation intensive du système de gestion de l’apprentissage pour planifier les cours, gérer et mettre à jour divers types de processus d’inscription et d’exécution, et générer des rapports
- Gérer et faire le suivi des informations liées aux cours/programmes, des exigences et de l’exécution des tâches associées aux activités
- Coordonner, mettre à jour et récupérer le contenu des sites SharePoint et d’autres ressources en ligne
- Pallier rapidement les problèmes connus et inattendus qui pourraient avoir une incidence sur la bonne exécution d’une activité ou d’un programme de formation
- Faciliter l’encadrement lors des cours en direct et à distance (c.à-d. aider lors des exercices/interactions en classe, organiser des réunions virtuelles pour les