Manager, National Accounts

2 weeks ago

Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

Reporting to the Senior Director, Sales & Partnerships; the position holds overall responsibility for the national chain relationships including development and recommendations for contracts, reporting, marketing initiatives and implementation, tactical efforts, and overall strategic account management.

**RESPONSIBILITIES**:

- Develop, manage and maintain national chain marketing agreements and override payouts, including keeping the GM, Sales updated on changes, challenges, and growth trajectory.
- Develop understanding of national account trends and update partners and Senior Director regularly.
- Attend all national conferences and events with national partners, including assignment of additional staff when needed in coordination with GM, Sales for each region.
- Develop & maintain regular communication with preferred partners and escalate challenges encountered which may hinder ACV from sustaining market share
- Establish and execute marketing plans with preferred partners which aligns with corporate direction, proactively adjusting strategies according to changes in business environment
- Ensure all campaigns are communicated with the ACV sales team & other internal departments to confirm proper implementation
- Monitor and provide reports on campaigns to determine ROI, reporting not limited to campaigns only
- Establish adequate filing system and correspond with each account information related to contracts, campaigns, overrides, tacticals, reports, invoicing, conferences or any related event/item
- Assist in planning special events, FAMS, PowerPoints, webinars, trainings for National Accounts
- Conduct webinars & trainings, attend FAMS, present PowerPoints
- Assist with verification of overrides and tacticals throughout the year
- Provide solutions on escalated customer service issues and ensure outcome is actioned in a timely manner
- Participate in Product Launches and tradeshows after hours, some travel may also be required to further enhance product knowledge
- Conduct Preferred Partner Calls and actions new sales initiatives
- Analyze market intelligence and communicate in weekly management meetings
- Perform other tasks as assigned by General Manager Sales

**KNOWLEDGE AND SKILLS REQUIRED**:

- Proven analytical and creative problem solving skills used to recommend and implement effective solutions
- Related account development and negotiation skills used to gain customer commitment
- Ability to analyze financial reports and related industry reports to better understand our customer
- Ability to work independently or in a team environment
- Comprehensive understanding of the Sales environment
- Good business and work ethics is a must
- Strong presentation and selling skills
- Ability to effectively communicate with our partners (verbal, listening, writing, presenting)
- Demonstrated organizational skills to handle multiple projects simultaneously along with strong administrative abilities
- Demonstrates autonomy, excellent work/organization methods, able to work under high pressure and demanding deadlines
- Acts in a confidential manner
- Marketing experience is an asset
- Excellent computer skills, Outlook, Word, Excel, PowerPoint
- Traveling will be required on a frequent basis
- Knowledge of French is an asset but not necessary

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