Front Office Manager

4 days ago

Montréal, Canada Le Nouvel Hôtel Montréal Full time

**Workplace**: 1740 boulevard René-Lévesque Ouest, Montréal, Quebec, Canada, H3H1R3

**Status**: Full Time

**Salary**: 59 000$ up to 62 000$ per year

Located in downtown Montreal, Le Nouvel Hotel gives you quick access to all means of transportation. You want to be surrounded by passionate professionals, this 4-star hotel is ready to receive you. In addition, the location of the hotel gives you a variety of choices for restaurants and cafes for lunch hours or for the 5 to 7 after work.

**Who are we**

We believe in teamwork and are committed to creating a high performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.

Reporting to the General Manager, you will lead and supervise all operations of the front office service, including receptionists, telephone operators, concierge staff, and night auditors. Your areas of responsibility will include the reception personnel. You will direct and work with your team to successfully execute all front-office operations, including guest check-in and check-out procedures. You will work to establish a safe and secure environment for all guests and associates. You strive to continually improve guest and employee satisfaction and maximize the department’s financial performance.
- Uses interpersonal and communication skills to lead, influence, and encourage others;
- Encourages and reinforces mutual trust, respect, and cooperation among team members.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Achieves and exceeds objectives
- Manages daily operations, ensures quality, standards, and meets daily customer expectations.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Keeps the reception team focused on the sensitive components of operations.
- Understands the importance of front-office operations and its impact on accommodation in general.
- Addresses customer complaints and ensures all customer issues are resolved.
- Ensures compliance with all policies, standards, and procedures of the department.
- Coordinates activities with other hotel departments to facilitate communication.
- Improves service by communicating and helping the team understand customer needs, providing advice, feedback, and individual coaching as necessary.
- Analyzes customer feedback and satisfaction results to identify areas for improvement.
- Responds to customer problems and complaints and manages them.

**Skills**:

- Strong customer service and interpersonal skills
- Leadership and decision-making ability
- Prioritization skills and ability to handle multiple tasks at once
- Stress tolerance and strong adaptability in a constantly changing environment
- Teamwork skills, autonomy, versatility, and initiative.
- Ability to learn and quickly understand different PMS and software such as Hotello.
- Good knowledge of the union environment.
- Ability to learn fast.

**Languages**:Bilingualism (French and English) both orally and in writing is required in this position, as we serve an international clientele.

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