Client Services Associate

**Position: Client Services Associate**

**Employment: Full-time (40 Hours/Week)**

**Location: Waterloo, ON (In-Office Only)**

**Salary: $45,000 ($52,000 Bilingual French)**

We’re looking for an enthusiastic Client Services Associate who is **self-motivated and passionate about amazing customer service**. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you

This full-time role works in-office (hybrid/remote not available) at our Waterloo location and works varied shifts from Monday to Friday (8am-4pm or 12pm-8pm) with some weekends possibly required.

As a Client Services Associate you could expect to:

- Greet students and manage registration and check-in for instructor-led training classes
- Conduct equipment sales and provide information on fall protection equipment
- Assist clients with equipment and publication purchases and pickups
- Provide product inventory management as required
- Contact students prior to their training date to complete register information
- Reschedule students who are unable to attend training
- Maintain inventory of training centre materials and supplies
- Resolve customer questions about training
- Support the instructor team to ensure a great training experience for students
- Assist with basic technical support related to Worksite’s online training courses
- Register customers in instructor-led training held at Worksite locations across Canada

**About You**

You’ll be a perfect fit for this energetic team if:

- You love talking to people, learning what they need, and helping them find a solution
- You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
- You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.

You’ll need to bring:

- Experience in a relationship-centric communications-based role such as customer service or technical support
- Experience with a CRM and/or client support system (Zendesk preferred)
- Experience in retail sales and inventory control considered an asset
- Experience with fall protection equipment an asset
- Demonstrated ability to thrive in a fast-paced environment
- Working knowledge of and experience using Google Drive and Gmail
- Strong verbal and written communication skills
- Proficiency with computer tech/IT an asset
- Ability to legally work in Canada
- Bilingual French an asset

**Why A Career At Worksite Safety Is For You**

We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:

- Competitive base salary
- Three weeks’ vacation
- Health benefits package (100% company paid) including $2000 in annual spending accounts
- Free parking
- Ongoing career development and learning
- Exciting and collaborative work environment
- Working on an awesome team with a great company culture

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.

**A Little More About Us**

Worksite is one of Canada’s leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada's Fastest Growing Companies for three consecutive years by Canadian Business and Maclean's.

We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products.

**Our Values**

**_
Building Together_**_ _- We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.

**_ Growing Through Experimentation_** - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.

**_ Being Surprisingly Helpful_** - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.

**_ Enjoying our Work Life_** - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.