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Change Integration Specialist- Business Integration

3 weeks ago

Québec, Canada Sun Life Financial Full time

Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques - experts dans leur domaine - qui sont impatients de partager leurs connaissances avec vous. Vous aurez des gestionnaires inspirants qui vous aideront à développer votre potentiel et à atteindre de nouveaux sommets. Chaque jour, vous aurez de nouvelles occasions de rendre la vie de nos Clients plus radieuse - ils sont au cœur de tout ce que nous faisons. Découvrez comment vous pouvez faire une différence dans la vie des gens, des familles, des collectivités - ici et partout dans le monde.

**Description de poste**:
**Brief summary of the role**:

- Helps integrate internal business partners into products and services offered by Canadian Document Services (CDS)
- They create repeatable processes, establishing standards based on company policies, industry/best practices, and government regulations, while ensuring process consistency

**What will you do?**
- Collaborate with business partners and vendors supporting service change or new implementations
- Provide analysis, measurements, and estimates for business partners and Canadian Document Services leaders
- Adhere to defined schedules and predefined implementation model
- Develop business processes, practices and tools, and facilitate implementations with business teams.
- Accountable for the measuring of process performance by gathering and analyzing data
- Provide guidance and help operationalize new businesses & services within CDS and/or 3rd party vendors
- Maintain Business Records (Databases & Documentation)
- Support RFP processes and any other market research & analysis
- Identify and drive continuous improvements to improve efficiencies
- Develop and maintain strong partnerships with existing/new business areas and ensure consistency and clear communications with all internal and external business partners
**What do you need to succeed?**
- Proficiency with Microsoft tools, including PowerPoint and Excel
- Experience using SharePoint and OneNote
- 3 to 5 years change and analysis experience and workflow charting
- Minimum of 3 to 5 years of relevant experience
- Technical writing experience
- Six Sigma or Lean Management experience would be an asset
- Previous eSignature experience would be an asset
- Previous experience with print related activities would be an asset
- Business Analyst Certification would be an asset
**Preferred skills**:

- Excellent analytical skills (planning, quantitative skills, attention to detail and quality standards)
- Stellar organizational, communication and interpersonal skills
- Exceptional research skills including ability to interview business resources to support process design (structuring, conducting, and probing)
**What’s in it for you?**
- Great Place to Work® Certified in Canada and the US.
- Named 2021 “Best Places to Work” by Glassdoor
- Canada Award for Excellence for Mental Health at Work - 2021
- Flexible hybrid work model including in-country work-from-home if you prefer.
- Pension, stock and savings programs to help build and enhance your future financial security
- Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative, and inclusive culture
- Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.

À la Sun Life, nous voulons créer un environnement de travail flexible où nos employés sont outillés pour donner le meilleur d’eux-mêmes. Nous offrons plusieurs options de travail flexibles selon les exigences du poste et les besoins individuels. N’hésitez pas à en discuter pendant le processus de sélection.

La Sun Life s’engage à assurer la santé et la sécurité des personnes qui se trouvent dans ses lieux de travail et les collectivités où elle exerce ses activités. Conformément à la politique de vaccination de la Sun Life (Canada):

- Les Employés qui sont autorisés à travailler à distance doivent être entièrement vaccinés contre la COVID-19 s’ils souhaitent utiliser un bureau de la Sun Life, un centre financier ou un site externe où se déroulent des activités liées aux affaires de la Sun Life.
- Les Employés dont le travail exige qu’ils soient présents dans un bureau de la Sun Life, un centre financier ou un site externe de la Sun Life doivent être entièrement vaccinés contre la COVID-19 à effet du 1er mai.
- Les Employés dont le lieu de travail habituel est un centre financier et les leaders de DFSL sur le terrain doivent être entièrement vaccinés contre la COVID-19 ou participer au programme de dépistage rapide de la Sun Life pour se rendre dans un centre financier ou pour assister à un évé