Training Manager

**Job Title**:Base Training Manager

**Reports to**:Director of Operations

The Base Training Manager reports to the Base Manager/ General Manager and oversees the Company’s training and development efforts and training compliance.

The primary focus of the Base Training Manager is to **oversee, implement and manage the Company’s training program.**

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Essential Job Functions**:

- Manage auditing and monitoring processes to ensure compliance with all applicable OHS and Canada Labour Code Part II, Transport Canada, CARs statutes, regulations and policies
- Assess training needs, including utilizing various methods such as surveys, meetings, focus groups, and employee/customer feedback
- Evaluate and modify training programs, instructors and materials on a regular basis to ensure effectiveness and compliance
- Oversee compliance of the Company’s Learning Management System (LMS)
- Auditing / monitoring location to ensure they understand, implement and maintain compliance with all safety policies, requirements and procedures
- Oversee, develop and implement training plans as necessary and appropriate
- Audit and monitor locations to ensure they understand, implement and maintain compliance with all safety policies, requirements and procedures
- Maintain continuous ongoing improvement of training materials and programs to ensure efficiency and effectiveness
- Manage local and corporate training instructors
- Mentor locations to ensure their understanding and compliance with all business partners and company quality procedures
- Minimal travel may be required

**Requirements**:

- 2+ years’ experience leading employee training one-on-one and in classroom setting
- Working knowledge and understanding of OHS and Canada Labour Code Part II, Transport Canada, CARs statutes, regulations and policies
- Commitment to safety and security
- Demonstrated experience developing a variety of training content, materials, curricula, as well as experience conducting virtual and live classroom training
- Experience in the recognition, development, and implementation of process improvement opportunities
- Experience with eLearning development & delivery
- Experience leading a training team, fostering a motivating environment to coach and develop trainers
- Effective communicator
- Aviation experience is required, ramp oversight experience is _highly preferred_
- Able to work flexible shifts including weekends and holidays

**Education/Experience**:
Minimum Requirements: Bachelor’s degree. High School Diploma and/or equivalent may be substituted with four or more year’s relevant experience in training and/or compliance.

**Competencies**:

- Demonstrates knowledge of and experience with applicable professional/technical principles and practices, federal and provincial rules and regulations.
- Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
- Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
- Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
- Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
- Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
- Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

**Work Environment**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

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