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Research Analyst

2 weeks ago

Toronto, Canada Info-Tech Research Group International Full time

**Position Purpose**

Do you want to work for a rapidly growing company that understands the importance of supporting employees through flexibility, inclusiveness, learning & development, options for internal career mobility, measurement of the Employee Experience and building strong relationships. And are you passionate about developing new insights into how businesses can deliver better services, and helping organizations find better ways of working ? If so, you could be part of Info Tech's expanding IT Financial Management Benchmarking practice.

As a Research Analyst in the IT Financial Management (ITFM) Practice, you will collect, model, validate, and deliver high-value analysis regarding member IT organizations and their performance. You will be working with a broad range of IT organizations in performing these assessments, supporting Research Directors in delivering analysis and recommendations to help them improve and communicate IT spending and value.

**What you will do, includes, but not limited to**

**Research**

**IT Spend Benchmarking Research Analyst Key Activities**
- Data management - collect large amounts of data, triage, and align the information to a standard taxonomy.
- Validation - Validate information, provide alternate scenarios to complete the data sets.
- Analysis - Perform root cause analysis and identify key observations, understand the client environment, culture, and issues as it relates to the assessments.
- Deliverables - Create final deliverables, including recommendations, participate in all client interactions.
- Toolsets and process updates - Provide input and observations to the Research process, update and augment analysis toolsets and intellectual property.

**Additional Research activities**
- Identify industry experts through a variety of sources, including advisory calls, workshops, consulting, LinkedIn, existing research, internal sales department, and current staff for primary research interviews.
- Helping to develop survey/interview questions and interviewing Subject Matter Experts, finding, and reading relevant literature in your assigned topic, and using the information gathered to generate insights.
- Collaborate with more senior Analysts to help develop frameworks or methodologies and building supporting tools and resources for publish on our website and use by Info-Tech Members.

**Advisory Calls with Clients**
- Participate in calls with senior Analysts and Members to develop your knowledge on Info-Tech’s published research and Advisory Call processes, with a view to eventually leading your own calls.
- Listening to the information provided by Members and taking notes on recommendations given to Members by Analysts on the ways they can use our research to work through a challenge or project.

**Support Workshop Delivery**
- Support Workshop Leads by organizing and administering virtual break-out rooms for remote workshops, and monitoring chat for questions, and posting relevant workshop links for workshop participants to use, and carrying out support functions for in-person workshops when they resume.
- Throughout the workshop, helping the Lead to collect and analyze activity outputs from participants and compiling them into a polished final deliverable for the Member at the end of the engagement.

**Cross-Departmental Collaboration & Support**
- Develop and provide written collateral to Sales, Workshop Delivery, Consulting, Public Relations & Marketing teams as needed.
- Work with senior Analysts to help design and build of high-quality keynote/other presentations.

**To be Successful, you will need**

**Education and Experience**
- Bachelor’s or master’s degree in Analytics or Computer Science related degree
- 2-5 years professional experience in consulting or corporate environment
- IT financial management exposure/background a plus
- Strong knowledge and expertise with Microsoft suite of services.
- Excellent language and communications skills.
- Some practical experience in one or more of the following domains considered beneficial:

- General Ledger or internal finance tracking
- Related IT work experience
- Facilitation experience
- Previous research (qualitative and quantitative), data analysis, teaching and/or software experience
- Academic scholarships/awards are an asset

**Skills & Attributes**
- Inclusion
- Client Interaction and Facilitation
- Knowledge Application, Problem Solving & Decision Making
- Project Management
- Writing Ability
- Research
- Managing Through Change & Uncertainty
- Dynamic Learning Mindset

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.