Manager, Appeals Policy and Administration

**Job Information**

Job Requisition ID: 63120
Ministry: Seniors, Community and Social Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open
Closing Date: October 15, 2024
Classification: Manager Zone 2 (M41Z2)

**Salary**: $3,241.74 to $4,362.44 bi-weekly ($84,609 to $113,869 / year)

The Department of Seniors, Community and Social Services leads seniors, income, employment, disabilities and community-based supports, family violence prevention, and family & community support services.

To find out more about our work visit:
The Appeals Secretariat is a neutral government body that administers the appeals process for Albertans appealing decisions on social services they receive or applied for to the Citizen’s Appeal Panel (CAP). The CAP is a neutral adjudicative tribunal providing fair, impartial and independent hearings to Albertans. The Secretariat provides support to CAP and parties to an appeal ensuring a timely and fair process for Albertans.

**Role Responsibilities**:
Reporting to the Director, Appeals Secretariat, this position is responsible for ensuring an accessible appeal process by providing strategies and leadership in the development of policies to assist the CAP in fulfilling its mandate - conducting fair impartial hearings in accordance with the principles of natural justice and administrative law.

As the Manager, Appeals Policy and Administration, you will develop and implement policies and procedures for appeals, ensuring alignment with legislation, mandate, and internal operational procedures; adopt strategies to ensure the conduct of CAP members are ethical and uphold the integrity and fairness of the appeal process; and provide leadership in the analysis of appeals data for evidenced based decision-making.

Duties include but are not limited to:

- Providing guidance in the appropriate governance and administration of CAP to ensure consistency of appeal hearings across Alberta;
- Developing, implementing, and improving policies, procedures, and standards to enhance and support the appeal process and appeal hearings;
- Consulting with legal counsel and other stakeholders on appeals issues, including resolving escalations and critical issues to ensure a fair and accessible appeal process; Assisting with the overall management and effectiveness of the Appeals Secretariat.**Please**

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **SYSTEMS THINKING**: Excellent political acumen and broad government perspective. Well-developed conceptual, problem solving, strategic planning and decision making skills. Excellent strategic thinking ability, able to look at the big picture and creatively use all available resources. Strong ability to effectively gather, synthesize, integrate and interpret multi-faceted information from a wide range of sources and perspectives. Strong knowledge of government role, structure, processes, principles, policies and initiatives.
- **BUILDING COLLABORATIVE ENVIRONMENTS**: Ability to bring various people with often competing interests together to ensure priority or governance work is comprehensive, cohesive, and aligned with objectives and priorities.
- **DRIVE FOR RESULTS**: Strong understanding of the needs of executive level decision-makers both within the bureaucracy and at the political level. Exceptional organizational skills and attention to detail. Ability to take initiative, see what needs to be done and take action without extensive guidance or direction.
- **DEVELOP NETWORKS**: Diplomacy and excellent negotiation, interpersonal and communication skills. Well-developed facilitation, consultative, consensus building and conflict management skills to resolve complex issues.
- **LEADERSHIP**: Ability to positively influence people to promote innovation, building consensus, motivate others to adopt new concepts and strive for continual improvement. Build capacity within the team and provide opportunities for development, growth and knowledge transfer for succession planning.

**Qualifications**:
University graduation in a related field (such as public policy, public administration, law, related social sciences discipline or equivalent), supplemented by four years related experience. Related experience or education may be considered as an equivalency on a one for one basis.

**Requirements also include**:

- Experience and knowledge of government decision-making, policy development, and regulatory and legislative review processes.
- Experience in project planning, forecasting, tracking and reporting.
- Experience in providing advice and writing materials for senior executives and