Service Associate

4 days ago

Calgary, Canada Calgary Jewellery Full time

**Calgary Jewellery** is looking for a Service Associate to join our team. If you are interested in luxury retail and have a drive towards building positive customer relations, then we may have a place in our team for you.

**A little about Calgary Jewellery**:
We are a successful and growing 70-year-old family-run business located on 17th Ave SW, Calgary.

**Why join us?**

We are a team with over 15 members and many of our employees have been with us for 20+ years. You can learn about and experience luxury jewellery and fine Swiss Watch brands. Come and be part of a successful local business that has a rich history and a bright future.

**Job Information**:
Position: Full Time (Saturday Required)

Days Off: Sunday + Either Tuesday or Friday

Years of Relevant Sales Experience: 2+

**Salary**: Based on experience

Job Summary: The Service Associate will play a vital role in supporting the Service Department, assisting the Service Manager in daily operations, and ensuring that all repair and service requests are handled efficiently. This position requires a detail-driven, organized individual who is passionate about providing excellent customer service while coordinating service requests, paperwork, and communication between internal teams and external service vendors.

**Responsibilities**:

- Take in jewellery and watches and log service requests from customers, ensuring all relevant details are accurately recorded.
- Create all necessary paperwork for each service request, including job orders, repair details, and customer contact information.
- Work closely with in-house goldsmiths and external service vendors to ensure all repair and maintenance work is completed according to company standards and timelines.
- Co-ordinate with the shipping team to process repair jobs that need to be sent out.
- Regularly update customers on the status of their service requests, ensuring they are informed and satisfied with the progress of their repairs.
- Provide general administrative support to the Service Department, including filing, record-keeping, and assisting with other tasks as needed.
- Ensure that all repairs meet quality standards before returning items to customers, conducting thorough checks and assessments where necessary.

**Qualifications & Skills**:

- Previous experience in a customer service or administrative role is preferred, ideally in a luxury goods, watch repair, or jewellery environment.
- Strong organizational skills and the ability to handle multiple service requests simultaneously, with a high level of accuracy.
- Excellent written and verbal communication skills to interact effectively with customers, internal teams, and external vendors.
- Ability to work well in a team and collaborate with various departments, including goldsmiths, external vendors, and management.
- A basic understanding of jewellery and watch repair processes is a plus but not essential. A willingness to learn is key.
- Proficient in Microsoft Office Suite and other office-related software. Experience with inventory management or service management software is a plus.
- Must be able to work Saturdays and be flexible with days off (Sunday + either Tuesday or Friday).

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking
- Paid time off
- Store discount

Application question(s):

- Have you worked for a Watch or Jewellery store?
- This is a full time position, will you be available to work full time?
- Are you able to work Saturday?

Work Location: In person

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