Client Services Associate

2 weeks ago

Calgary, Canada Procom Full time

**Client Services Associate - Calgary**

**The Opportunity**:
Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients.

This role provides the opportunity to:

- Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations
- Build a foundation for long-term career growth in a growing, entrepreneurial IT firm

**The Role**:
Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full onboarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. He or she possesses full understanding and is able to perform or back up all duties listed in this job description.

**Responsibilities**:

- Submit and manage all inquiries relating to the contract management process via ticketing system JIRA
- Provide support to consultants using Vendor Management Systems (i.e. SAP Fieldglass, Beeline)
- Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews
- Schedule communications to consultants with regards to payment processing and timesheet deadlines
- Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards
- Develop and update strategies for a smoother consultant and client experience
- Serve as a primary point of contact to investigate and resolve consultant, client, and vendor inquires
- Conduct quarterly audits on consultant documentation and onboarding requirements
- Monitor expiring contracts and provide notice for a smooth off-boarding experience
- Investigate AR discrepancies and follow up with the client or contractor as needed
- Serve as a primary point of contact to receive, investigate and resolve consultant, sub-vendor, and client questions relating to the billing and payment of invoices
- Create credit/debit memos to balance records within the Vendor Management System Fieldglass

**Minimum Requirements**:

- Minimum 2 years of professional experience in a customer service or sales support role
- Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis
- Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes
- Knowledgeable of MS Office 365 - Specifically Outlook, MS Teams and SharePoint
- Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients
- Detail oriented
- Strong commitment to excellent customer service
- Ability to prioritize workflow and meet deadlines
- Ability to handle confidential and proprietary information
- Dedicated team player with excellent interpersonal skills who is willing to assist other team members as needed

**Qualifications**

2 years of experience in a customer service role: 2 - 5 years (required)

  • Client Services Associate

    1 week ago

    Calgary, Canada Wellington-Altus Private Wealth Inc. Full time

    **Client Services Associate** **Location**:This position will be based out of our Calgary office. **Our organization**: Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and...

  • Client Service Associate

    1 week ago

    Calgary, Alberta, Canada Northbridge Financial Corporation Full time $50,000 - $70,000 per year

    What it's like to be a Federated Client Service AssociateSupporting one of our Commercial Insurance Specialist (CIS) we're looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business.The most important characteristics of our best Client...

  • Client Service Associate

    1 week ago

    Calgary, Alberta, Canada Northbridge Financial Corporation Full time $50,000 - $80,000 per year

    What it's like to be a Federated Client Service AssociateSupporting one of our Commercial Insurance Specialist (CIS) we're looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business. The most important characteristics of our best Client...

  • Client Service Associate

    1 week ago

    Calgary, Canada Northbridge Financial Corporation Full time

    What it’s like to be a Federated Client Service AssociateSupporting one of our Commercial Insurance Specialist (CIS) we’re looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business. The most important characteristics of our best Client...

  • Pt Sales Associate

    2 weeks ago

    Calgary, Canada Mackage - PT Sales Associate Full time

    **About MACKAGE** Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and...

  • Client Service Associate

    7 days ago

    Calgary, Canada Gravity Pope Full time

    Our gravitypope Calgary store is inviting applicants to fill the key role of part time Client Service Associate. This role is responsible for creating an atmosphere on the sales floor that fosters client realization, retention, and loyalty. **Duties and responsibilities include**: - Providing exceptional customer service at all times - Developing,...

  • Private Client Service Associate

    1 week ago

    Calgary, Canada Connor, Clark & Lunn Financial Group Full time

    **Private Client Service Associate** **Connor, Clark & Lunn Private Capital Ltd.** **Calgary, AB** We are looking for the next **Private Client Service Associate** to join our firm. In this role, you will be a member of a collaborative and client focused team delivering exemplary service to our high-net-worth clients. Through a combination of superior...

  • Client Services Associate

    3 days ago

    Calgary, Canada Worksite Safety Full time

    **Position: Client Services Associate (Bilingual)** **Employment: Full-time (40 Hours/Week)** **Location: Calgary, AB (In Office Only)** **Salary: $52,000 per year** We’re looking for an enthusiastic Client Services Associate who is **self-motivated, passionate about amazing customer service and fully fluent in French**. If you love talking to people,...

  • Investment Advisory Client Services Associate

    1 week ago

    Calgary, Canada BMO Full time

    A financial services company in Calgary is seeking a Client Service Associate to support Investment Advisors and provide exceptional client service. The role requires 3-5 years of relevant experience, strong communication skills, and a solid understanding of investment processes. Ideal candidates will be committed to managing and growing client relationships...

  • Commmercial Real Estate Associate

    7 days ago

    Calgary, Canada OBERFELD SNOWCAP Full time

    Oberfeld Snowcap is Canada’s leading commercial real estate advisory firm for retail ers. With over 40 years of experience in the industry, our team of advisors merge their insights with market intelligence to offer retailers a range of services from tenant representation to restructuring leases with the goal of adding lasting business value. Our firm...