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Passport Program Case Manager

2 weeks ago

Ottawa, Canada March of Dimes Canada Full time

**Location / **Lieu: Ottawa / East Region

**Position / **Poste: Case Manager - Bilingual (English / French) preferred

**Duties / **Fonctions:

- **Assist with the administration, coordination, education and financial / statistical monitoring of the Passport Program funded by the Ministry of Children’s, Community and Social Services**
- Liaise with service coordinators and Developmental Services Ontario to review options for individuals / families for community participation supports and / or caregiver respite and monitor any service gaps
- Manage large numbers of case files with extensive financial follow up and tracking progress
- Assess individual needs as they relate to the mandate of the program
- Communicate approved funding levels to individuals and / or families following prioritization process
- Provide case management to individuals and / or families who present with complex disability and service needs
- Provide individuals and / or caregivers with community resource options for accessing appropriate services
- Respond to concerns and / or complaints regarding particular situations with individuals, families and /or community stakeholders
- Significant participation required in attending community activities (including presentations, trade shows and service fairs) educating stakeholders on the Passport Program

**Qualifications / **Compétences requises:

- **Knowledge of the Passport Program**
- Relevant Bachelor’s Degree or College level Diploma in Social Services field
- Minimum **4 years of direct experience** working within the field of Developmental Services
- Bilingual (English / French) **PREFERRED**
- Knowledge of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act
- Knowledge of the available community services and supports throughout the Eastern Region - includes Ottawa English and French communities; Renfrew County; Stormont Dundas & Glengarry; and Prescott Russell
- Sensitivity to the issues and barriers that individuals with Developmental Disabilities and their families experience
- Superior organizational, administrative and time management skills
- Exceptional problem solving ability and demonstrated sound judgment skills
- Able to work independently and as part of a functional team
- Exercised ability to work in a fast paced environment and handle a number of tasks simultaneously
- **Must have a valid driver's license and access to reliable vehicle for travel within Eastern Region**
- Excellent computer skills in word processing, excel and database management

Name: Amanda Inglis

Position: Passport Program Supervisor

March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommended by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $52,500.00 per year

Work Location: One location