Case Manager

2 weeks ago

Ottawa, Ontario, Canada Access Healthcare Services Inc. Full time

Access Healthcare Services (AHS) is a leading home and community healthcare provider serving the Ottawa and Champlain region. AHS provides nursing, personal and home support services on behalf of Ontario Health at Home, insurance providers, community partners and private individuals. AHS holds exemplary status with Accreditation Canada and offers a range of nursing and support services including specialty and ambulatory care clinics, in home nursing and personal support, corporate wellness services and facility staffing relief.

Job Description

As a Case Manager working in High Intensity Integrated Care Program, you will deliver and advocate for high-quality, client-centered care for patients on your caseload to ensure they can remain safely at home. Working within the defined scope of practice as a Registered Practical Nurse (RPN) or Registered Nurse (RN), your responsibilities include, but are not limited to:

  • Conducting comprehensive in-home client assessments
  • Developing, evaluating, and updating individualized care plans
  • Case management including referral to allied health and support services
  • Providing client education and promoting health and wellness
  • Responding to urgent patient needs to ensure patient outcomes are maximized
  • Monitors, educates, mentors, coaches and evaluates personal and home support workers within their scope of practice.
  • Participates in organizational quality improvement plans.
  • Addresses and follows up on client and employee concerns in a timely manner.

This role requires exceptional customer service skills and close collaboration with an interdisciplinary team to ensure optimal care for community clients. You will monitor service delivery to maintain the highest standards of care and uphold the principles of quality documentation and health record management at all times.

What We Offer:

  • Monday to Friday schedule
  • Medical & Dental Benefits
  • RRSPs
  • Mileage compensation
  • Hybrid work arrangement
  • $75,000 - $80,000 per hour (commensurate with experience)

Required Skills:

Analytical, critical, strategic thinking

Adaptability/Flexibility

Well developed interpersonal communication skills

Conflict resolution and complaints management

Ability to work under stress with competing priorities

Highly development customer service skills

Leadership and change management

Technical Proficiency

Qualifications:

Registered Nurse (RN) or Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario (CNO)

A university degree or college diploma from a recognized educational institution

Minimum 1 year in a community home health setting essential

Leadership or management experience preferred

Care Coordination experience preferred

Process improvement and policy development highly desirable

Proven track record in progressive leadership responsibility

Experience managing operational metrics and team performance

Highly developed written and verbal communication skills

To apply for the position, please send a cover letter and your resume outlining your experience and suitability for the role including how you meet the minimum requirements.

Should you have any questions please contact our Talent Acquisition Specialist at -

As an equal opportunity employer, AHS is committed to diversity, inclusion and accessibility. AHS welcomes and encourages applications from all people. Accommodation is available on request for candidates taking part in all aspects of the selection process.

We would like to thank everyone for their interest in this position however, only qualified applicants will be contacted for an interview.

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