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Regional General Manager Planta Restaurants
3 weeks ago
PLANTA is building a team of inclusive, strategic and dynamic leaders that embody a leadership style that promotes equity, productivity and workplace satisfaction. Our mission is to MAKE AN IMPACT. We achieve this through our dynamic team composed of champions across all realms of the hospitality industry - from creative and marketing to culinary, beverage and beyond creating the ultimate guest experience.
Our love for hospitality extends further than our dedication to creating amazing guest experiences; it’s our duty to develop our team of professionals to become the next industry leaders; it’s our quest to find the finest ingredients; it’s our social responsibility to become a more sustainable organization every day.
What you will find at PLANTA is passion without pretense; a unique group that loves coming to work every day, shouts good morning, rolls up their sleeves and works together to create innovative techniques to redefine hospitality.
**REGIONAL GENERAL MANAGER**
The Regional General Manager is responsible for the day-to-day management of their restaurants, achieving optimal guest satisfaction, elevating service/food quality, and fostering a positive working environment to put forward PLANTA’s Vision and Values. They possess exceptional accountability for budgeting and financial management, planning, organizing and directing guest services, including all staff, food and beverage operations, and development processes for multiple venues.
WHAT'S ON YOUR PLATE:
- Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do.
- Lead by example, coaching and mentoring a strong network of F+B Leaders, ensuring a succession planning pipeline within the organization
- Encourage the development and investment in our people and identify unique and accessible opportunities for growth
- Creates and promotes strategies to improve service and grow business
- Implements guest recognition programs to enhance experience and returning customers
- Delivers revenues and profits by developing, marketing, financing, and providing appealing restaurant experience
- Monitors adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
- Maintains restaurant cleanliness and upholds aesthetic standards of PLANTA
- Interacts with guests, to ensure all inquiries and complaints are handled promptly
- Creates and maintains a PX (valued guest) list
- Plan and monitor restaurant sales and revenue
- Work with social media team to ensure quality content is being sent to them to promote business and beverage program
- Ensure complete and timely execution of corporate & local marketing programs
- Collaborates on marketing and promotional activities and manage yearly marketing calendar for venues
- Keeps current with competitors and trends in the restaurant industry
- Review weekly reservations and events
- Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Provide coaching and guidance to FOH leadership on Labour / PMIX / COMPS / Stats Analysis
- Ensuring evolution of the restaurant
- Weekly completion of forecasting and projections reports
- Engages with FOH and HOH leadership teams on creating and managing F+B resources; Food Bibles, Allergy Matrix, POS item modifications
CORE DELIVERABLES:
- Consistent positive Resy and third party reviews - Minimum score of 4.25 per venue
- Complete Guest profiles with month over month growth to database
- Executing different monthly elements of surprise and delight to guests and measuring the impact of initiatives to business
- Monitor and increase frequency of guests, check average
- Employee retention including tracking of internal promotion and improved performance reviews (building the bench strength for the future)
- Execute targets based on day to day operations and KPI’s
- Analyze and measure the success the of programs, process, standards, budget, guest traction
- POS, Scheduling and Reservation Platform maintenance
- Support Directors in the execution of initiatives/engagement workshops
INGREDIENTS YOU WILL BRING TO THE TABLE:
- 8+ years of restaurant leadership experience, including Profit & Loss responsibility
- Bachelor’s Degree preferred
- Strong knowledge in Cost Accounting, Developing Budgets, Financial Planning and Strategy
- Demonstrated experience with decision making, process improvement, strategic planning, customer focus, l
