Thrift Manager

**About the job**

Are you a resourceful, energetic, and detail-oriented individual with a passion for retail and community building? The Hamilton/Burlington SPCA (HBSPCA) is searching for a **Thrift Manager** to oversee operations at our thrift store, manage volunteers, stock shelves with unique finds, and exponentially grow sales, all while creating a positive customer experience.

**Your Mission**

As our Thrift Manager, you’ll be at the heart of our retail operations. Your primary focus will be on curating and managing a variety of inventory, including donated goods, locally sourced items, and sustainable products. You will lead our volunteers, maintain high standards of customer service, and explore new opportunities to increase store revenue. Engaging with customers, supporting the community, and generating funds for the HBSPCA’s mission will be key to the store’s success.

**Key Responsibilities**
- **Inventory Management & Merchandising**: Ensure the store is well-stocked and organized with a constantly refreshed assortment of products. Create attractive displays to highlight products.
- **Volunteer Coordination**: Recruit, train, and manage volunteers, fostering a positive and collaborative team environment.
- **Shopify POS Management**: Oversee the Shopify Point-of-Sale (POS) system for in-store sales, ensuring smooth transactions and accurate sales tracking.
- **Sales Growth**: Drive significant sales growth by identifying high-value items, researching new product opportunities, and finding creative ways to attract more customers.
- **Customer Experience**: Provide exceptional customer service, ensuring that every customer feels welcomed and supported, while creating a positive and engaging shopping atmosphere.
- **New Product Sourcing**: Build relationships with local businesses and manufacturers to source new and unique products for the store.
- **Community Engagement**: Create promotions and events that engage the local community and draw in foot traffic, partnering with HBSPCA initiatives to raise awareness and support.
- **Marketing**:Own your own marketing, from mail-out coupons to newsletters, ensuring the community has constant attractive opportunities to shop with us.

**Skills & Experience**

We’re looking for someone who thrives in a fast-paced environment, can think strategically, and has a passion for making an impact. Your expertise in retail, volunteer management, and customer service will be critical to the success of the thrift store.
- **Retail Management Experience**: Proven experience managing retail operations, including product sourcing, merchandising, and sales growth.
- **Volunteer Management**: Strong ability to recruit, motivate, and lead volunteers in a positive and collaborative manner.
- **Shopify POS Expertise**: Familiarity with Shopify POS systems, including sales tracking, inventory management, and customer data.
- **Sales-Driven**: Track record of driving sales and increasing revenue, with a creative approach to identifying and sourcing new products.
- **Customer-Centric**: Passion for delivering an exceptional customer experience and building strong relationships within the community.
- **Organized & Efficient**: Ability to manage multiple tasks and responsibilities simultaneously, while maintaining a high level of organization and attention to detail.
- **Community-Oriented**: Enthusiastic about supporting the HBSPCA’s mission and connecting with the local community.

**What We Offer**
- **Full-Time Position**: Join a passionate and dynamic team dedicated to making a positive impact in the community.
- **Opportunity for Growth**: Be part of an expanding thrift store operation with the chance to shape its future success and expand its reach.
- **Impactful Work**: Contribute to the HBSPCA’s mission by raising funds through the thrift store to support animal welfare programs.
- **Positive Work Environment**: Work with a team of dedicated volunteers and staff who are committed to creating a welcoming and friendly atmosphere.

**How to Apply**

If you’re ready to lead our thrift store to success and create a positive shopping experience for the community, we’d love to hear from you Please send your resume, cover letter, and any examples of your retail management experience.

Let’s work together to grow our thrift store and make a meaningful impact on the HBSPCA and the animals we serve

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2024-11-15
Expected start date: 2024-11-18