Manager of Enterprise Operations

I am recruiting on behalf of a progressive and community-driven animal welfare organizations that is seeking a highly organized, proactive, and adaptable individual to provide direct support to our revenue and social enterprise division working with the Director of Individual Giving and the President and Chief Executive Officer. You will contribute to the overall efficiency of the organization. This role is essential in ensuring the Director of Individual Giving and Revenue can focus on strategic initiatives by expertly managing administrative functions, maintaining clear and effective communication, and facilitating coordination across multiple departments. You will play a key role in supporting the organizational strategic plan, and supporting special projects in a dynamic, mission-driven environment.

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**Department Objectives**
- Secure Pet Thrift Products and General Donations
- Lead Product Merchandising to maximize inventory movement and margins
- Create a waste diversion program with partners to distribute unwanted items to other agencies
- Create and maintain the online Wishlist List and site on Shopify for organizational stakeholders
- Identify New Revenue Streams and develop business strategies and lead them (social Enterprise) Grooming, Dog Sitting,
- Manage all cash and transactional information daily, weekly monthly
- Responsible for training, directing and retaining volunteer team

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**The PositionPet Thrift - Retail**
- Regularly complete floor walks to determine priorities and delegate tasks to team volunteers throughout the day.
- Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
- Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
- Ensure that all customer needs are addressed, such as: answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
- Oversee the register areas and the retail floor to ensure they are stocked, and merchandise is properly sorted.
- Create waste diversion program for thrift, create donation program and charitable receipt process.
- Responsible for the handling, reconciliation and security of all store funds.
- Accurate and timely completion of administrative duties.
- Direct the retail floor team in the preparation and execution of sales days.
- Oversee the general operation of the Retail Sales Floor, make decisions and take reasonable action.
- Responsible for the selection, screening, interviewing, hiring, and onboarding of Retail Floor Volunteer Members.
- Train Retail Team Members on point of sale operations, customer service, merchandising, loss prevention.
- Confirm that all register areas, the retail floor and washrooms are organized and clean in accordance,
- Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the Joint Health and Safety Committee.
- Create Social Media Posts for campaigns and identify loss leaders to host weekly.
- Create Weekly or Bi weekly campaigns.
- Identify and Track all third party vendors.
- Responsible for opening and closing the store.

**The Skills you Offer**:

- Ability to utilize other members of the team to support your efforts
- Strong organizational and time-management skills
- Detail oriented with the ability to prioritize and manage multiple projects simultaneously in a changing environment
- Excellent written and verbal communication skills
- Ability to write reports, business correspondence, and policies/procedure documents
- Establish and maintain positive working relationships with others, both internally and externally
- Advanced proficiency in Microsoft Office suite of programs, including Outlook, Work, Excel, and PowerPoint; anility to learn OnBoard and Payworks
- Unquestionable integrity and absolute discretion with confidential and sensitive information
- Proven ability to operate professionally and with consistently high standards of excellence
- Must have a valid Ontario “G” driver’s license and access to a reliable vehicle
- Ability to work evenings and weekends as needed

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Pay: $55,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Work Location: In person