Lead Care Coordinator

**Lead Care Coordinator - Modern Angels Healthcare**

**About Modern Angels Healthcare**

Modern Angels Healthcare is a trusted provider of compassionate, client-centered healthcare services. We are dedicated to enhancing the quality of life for our clients by delivering personalized care and fostering a supportive environment for our staff. Our mission is to empower care professionals to make a meaningful difference every day through collaboration, innovation, and respect.

We are currently seeking a **Lead Care Coordinator** to join our team, a dynamic leader who thrives in a fast-paced healthcare setting, demonstrates exceptional organizational and people skills, and ensures the seamless coordination of client care services.

**Position Summary**

The **Lead Care Coordinator** oversees the day-to-day operations of the Care Coordination team, ensuring the highest standards of client service, efficiency, and teamwork. This role involves leading, mentoring, and supporting a team of coordinators, while collaborating with caregivers, clients, and external healthcare partners to provide smooth, effective, and compassionate care delivery.

**Key Responsibilities**:
**Leadership & Team Management**
- Lead, mentor, and support the Care Coordination team to achieve operational excellence and client satisfaction.
- Provide training, coaching, and feedback to ensure team members meet performance expectations.
- Foster a collaborative, positive, and accountable team environment.
- Manage scheduling, workload distribution, and performance monitoring for care coordinators.

**Client Care Coordination**
- Oversee client intake, scheduling, care plan coordination, and follow-ups to ensure quality service delivery.
- Communicate effectively with clients, families, caregivers, and healthcare professionals.
- Handle escalated issues with empathy, professionalism, and a focus on resolution.
- Ensure accurate and timely documentation of all care activities and communications.

**Operational Excellence & Implementation**
- Analyze care coordination processes to identify areas for improvement and implement best practices.
- Develop and refine workflows, ensuring efficiency and compliance with policies and standards.
- Participate in and lead small-scale projects and initiatives to enhance care coordination operations.
- Monitor outcomes, follow through on action plans, and ensure successful implementation of solutions.

**Problem-Solving & Critical Thinking**
- Assess complex client and staffing situations, make informed decisions, and resolve issues promptly.
- Utilize data and metrics to guide decision-making and measure effectiveness.

**Communication & Collaboration**
- Maintain open, clear, and professional communication across all levels of the organization.
- Work closely with management and clinical staff to ensure consistent service delivery and care continuity.
- Represent the Care Coordination department in cross-functional meetings and contribute to strategic discussions.

**Qualifications**:
**Education & Experience**
- Diploma or degree in Healthcare Administration, Nursing, or a related field.
- Minimum of 3-5 years of experience in healthcare coordination, scheduling, or client services.
- At least 1-2 years of experience in a **leadership, supervisory, or team lead** role within a healthcare setting.

**Skills & Competencies**
- **Healthcare Knowledge**: Strong understanding of care coordination, patient management, and healthcare service delivery.
- **Leadership & Team Development**: Proven ability to inspire and guide a team toward common goals.
- **Organization & Prioritization**: Exceptional ability to manage multiple tasks, deadlines, and competing priorities.
- **Customer Service**: Compassionate, empathetic, and committed to client-centered care.
- **Communication**: Excellent written and verbal communication; active listening and conflict-resolution skills.
- **Problem-Solving & Critical Thinking**: Analytical thinker who can develop and execute effective solutions.
- **Implementation & Follow-Through**: Strong sense of accountability for seeing projects and process improvements to completion.
- **Technical Skills**: Proficiency in Microsoft Office Suite, scheduling software, and electronic health records systems.
- **Flexibility**: Adaptable to changing priorities, client needs, and organizational growth.
- **Multilingualism**: Additional languages are an asset.
- **Team Collaboration**: Works well across departments to ensure seamless operations and positive client outcomes.

**Why Join Modern Angels Healthcare?**
- A compassionate and mission-driven organization that values its people.
- Opportunities for professional growth and leadership development.
- Supportive and collaborative team culture.
- The chance to make a lasting impact on the lives of clients and their families every day.

Work Location: In person