Student Services

**Date Posted**:10/07/2024
**Req ID**: 40040
**Faculty/Division**: Faculty of Applied Science & Engineering
**Department**: Dept of Civil and Mineral Engineering
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00057273

**Description**:
**About us**:
**Your opportunity**:
The CivMin Student Services Office serves more than 900 students across multiple undergraduate and graduate degree programs, 44 professors, hundreds of annual applicants, and numerous other stakeholders. Reporting to the Director, Student Services & External Relations, the Student Services & Admissions Assistant provides exceptional service in support of the mission of the Department of Civil & Mineral Engineering.

As the first point of contact between the Student Services Office and applicants, students, faculty and the general public, the incumbent plays an important role in ensuring that stakeholders have a positive experience when interacting with the office. Front-line advising, particularly for undergraduate students, is central to the role.

Working closely with other members of the team, the incumbent plays a key role in both (1) admissions and (2) teaching assistant (TA) hiring and administration.

The incumbent also supports various aspects of program administration including document and mail management, filing, room bookings, scheduling, data entry, awards, finding exam chairs, reminding students of deadlines, tracking timely completion of degree milestones, etc.

**Your responsibilities will include**:

- Acting as the first point of contact for general enquiries
- Providing detailed information regarding admission requirements to prospective students and applicants
- Providing detailed information to students on program and/or course requirements
- Coordinating the recruitment and training process for teaching assistants
- Verifying the eligibility of applicants
- Keeping well-informed on policies, rules, regulations and guidelines
- Maintaining filing system

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum two years of experience in a student services environment. Preference for front-line experience.
- Experience working with a diverse student population in a culturally diverse and demanding environment.
- Experience using Student Information Systems including or comparable to ROSI/ACORN.
- Experience supporting admissions. Preference for experience with graduate program admissions.
- Excellent oral and written communication skills.
- Excellent computer skills, including significant experience with Microsoft Office suite (Word, Excel, Outlook, etc.) & SharePoint.
- Strong interpersonal skills with the ability to maintain productive working relationships with both internal and external stakeholders
- Strong organizational and time management skills with the ability to work well under pressure and meet competing priorities and deadlines.
- Demonstrated customer service orientation.
- Ability to address sensitive and/or confidential matters with tact and discretion; adhering to established policies and procedures.
- Demonstrated analytical and problem solving skills, sound decision-making and resourcefulness, judgement and diplomacy.
- Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and work environment.

**To be successful in this role you will be**:

- Adaptable
- Diligent
- Efficient
- Multi-tasker
- Organized
- Team player

**Note**:
This role is not currently eligible for a hybrid arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

This is a one-year term position.

**Closing Date**: 10/17/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services
**Recruiter**: Julia Chou

**Lived Experience Statement