Technical Support Representative

1 week ago

Laval, Canada Group Elite Communications Inc. Full time

Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 80 hours bi-weekly
- Education:

- Expérience:

- **Education**:

- Bachelor's degree
- ** Work setting**:

- Telecommunications industry
- Troubleshooting/diagnostic
- ** Tasks**:

- Report on the performance of computer systems and networks
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Communicate technical problems, processes and solutions
- Document investigations and conclusions/recommendations
- ** Computer and technology knowledge**:

- Linux
- Networking software
- Networking hardware
- Servers
- MS Active Directory
- .NET
- MS Windows
- Oracle
- SQL
- SharePoint
- Voice over IP
- Virtualization
- Amazon Web Services (AWS)
- ** Security and safety**:

- Criminal record check
- ** Transportation/travel information**:

- Public transportation is available
- ** Work conditions and physical capabilities**:

- Work under pressure
- Attention to detail
- Sitting
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Adaptability
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- ** Experience**:

- 3 years to less than 5 years
- ** Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
- ** Financial benefits**:

- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- ** Other benefits**:

- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities

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