Member Services Administrator

**MEMBER SERVICES ADMINISTRATOR**

**ABOUT ELLEMENT**

Ellement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996.

Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.

We currently have a great opportunity for a Member Services Administrator to join our team.

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As a Member Services Administrator, you will be part of an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. You will have access to and regularly work with information that is highly confidential and critical in nature. As a Member Services Administrator, you must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.

**KEY ACCOUNTABILITIES AND RESPONSIBILITIES**
- Professionally respond to incoming telephone calls and walk-in inquiries from members and other points of contact regarding Benefits (Health & Welfare) and Pension
- Provide accurate and comprehensive information in an efficient manner and document the contact per department procedures
- Fully investigate and adjudicate health and dental claims within client service standards including verification of claim information for accuracy and eligibility in relation to terms and conditions of the applicable plan
- Review claims on hold daily and follow up with internal departments or external contacts as applicable
- Contact health care providers, insurance carriers, or claimants for verification of claims-related information
- Review and correct daily quality assurance follow-up items as assigned by Senior Claims Administrators
- Compile information as requested for members and health service providers, and coordinate mail out with Reception
- Thoroughly and accurately compile and summarize details regarding claim adjustments, claim appeals, and pension-related issues.
- Provide general administrative support such as typing, data entry, photocopying, filing, scanning, etc., as needed
- Provide reception coverage, as required
- Contribute to the team effort by completing other administrative tasks or projects as assigned
- Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values

**REQUIRED SKILLS & EXPERIENCE**
- Ability to maintain professionalism and tact while working in a dynamic team environment
- Experience with health benefit plans, pensions, or in the financial services industry would be an asset
- Attention to detail and commitment to accuracy of work
- Excellent customer service skills, including an initiative to provide comprehensive service and information in response to inquiries
- Good organizational skills and ability to prioritize tasks, including the ability to meet company service standard of one business day to respond to unusual inquiries or resolve problems
- Well-developed analytical, decision-making, and problem-solving skills
- Flexible and adaptable
- Excellent written and interpersonal communication skills and ability to work independently as well as part of a team
- Ability to perform multiple tasks simultaneously (i.e., communicating with callers while retrieving information from systems and summarizing inquiries for call log)
- Bilingual (English and French) is a benefit but not a requirement

At Ellement, we believe in investing in our business and operating it as effectively as we can. One of the best ways we know is by hiring great people. We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel supported, involved, and engaged. We offer a challenging, team-oriented work environment, competitive compensation, and benefits package, and ongoing support for your professional and personal growth.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Work Location: One location