Agent, Travel
1 week ago
Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 37.5 hours per week
- Education:
- Expérience:
**Education**:
- Bachelor's degree
- or equivalent experience
**Work setting**:
- Airline ticket office
- Travel wholesale company
**Tasks**:
- Attend to other financial transactions, such as plane tickets and travel insurance
- Calculate cost of travel and accommodations
- Handle reimbursement in case of transportation and hotel reservations cancellation
- Recommend suitable products
- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
**Computer and technology knowledge**:
- Travel software packages
- MS Office
- Database software
**Travel bookings**:
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
**Geographical areas of specialization**:
- Canada
- United States
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
- Mexico and Central America
- South America
- Caribbean
- Africa
- North Pacific
- South Pacific
- Asia
**Area of specialization**:
- Sales
**Transportation/travel information**:
- Willing to travel
- Willing to travel cross-border
- Willing to travel overnight
- Willing to travel internationally
**Work conditions and physical capabilities**:
- Tight deadlines
- Attention to detail
- Sitting
- Work under pressure
**Own tools/equipment**:
- Internet access
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Dedication
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Experience**:
- 1 year to less than 2 years
**Workplace information**:
- Remote work available
**Financial benefits**:
- Group insurance benefits
**Other benefits**:
- Learning/training paid by employer
- Parking available
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