Travel Operations Agent

6 days ago

Canada Wingbuddy Inc Full time

**Wingbuddy Inc. **is an innovative tour operator offering turnkey travel solutions worldwide at exclusive rates. Our mission is to inspire, make people dream and encourage our customers to travel better and more often

**Description**:
As a member of the operation team, the operations agent will take care of the post-sales services of the reservation coming from customers, travel agents and other marketing partners. The operation agent could also support the sales team if required.

**Main tasks**:

- Reserve land portion with our partner at destination
- Reserve and manage cruise reservations
- Reserve flights via our partners, SABRE, SIREV or via consolidators
- Prepare and send travel documents to customers and travel agents
- Collaborate with the management team to improve the processes in place

**Requirements**:

- 2 years of experience in customer services (essential)
- At least 1 year of experience in the travel industry (an asset)
- Experience in a similar position (an asset)
- Bilingual (excellent English and functional French spoken and written)
- Essential computer experience on Word and Excel software
- Experience with travel software as SABRE, SIREV and PC VOYAGE (an asset)

**Quality**:

- Reliable, autonomous, good sense of initiative and ability to learn quickly
- This multitasking job requires diligence and efficiency
- Dynamic, sociable and enjoy working as a team
- Motivated to join a growing tour operator and willing to contribute actively to the progress and success of the company.

**Salary**:
To be discussed based on experience

Higher than the industry standard

**Other perks**:

- Annual Bonus based on personal performance and performance of the enterprise
- Collective Insurance
- 3 weeks of vacations

**Start Date**:As soon as possible (to be discussed)

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Travel Agents: 1 year (preferred)
- Customer service: 2 years (required)

**Language**:

- French (preferred)
- English (required)

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