Account Manager

1 week ago

Calgary, Canada Gambles Ontario Produce Full time

**Why Gambles?**

At Gambles, produce is everything. Our business provides the widest assortment of top
- quality fruits and vegetables for the wholesale, foodservice, and retail sectors. With a history dating back to the early 1900s, Gambles has grown and evolved into one of the largest produce wholesalers in all of Ontario. Our goal is to be the supplier of choice for all our customers’ needs.

Our people are the backbone of our business We have a “hire-from-within” mentality at Gambles, which means we put extra focus on developing our people and giving them unique career advancement opportunities. Just like our products and our customer-base, we love to see our people grow

We offer a competitive benefits package with employer covered health and dental benefits (you don’t pay the premiums) and a company matched Pension Plan for our full-time employees.

The Account Manager will report directly to the Director of Sales - Gambles West.

This position will be responsible for overseeing the daily tasks involved with addressing customers’ needs and concerns and maintaining account activities. This individual will work out of the Gambles Calgary warehouse location and may require the ability to travel for customer meetings.

**Responsibilities**:

- Act as the main point of contact relating to and addressing customer concerns and their needs
- Complete weekly pricing and update customer ordering channels
- Build and strengthen relationships to achieve long term partnerships
- Maintain accurate records and keep track of contract updates and renewals
- Communicate all customer account details to Program Sales department
- Review and follow up on Customer Fill Rates
- Maintain and update Customer Pricing
- Review Sales Reports, Budgets, and Margins
- Develop and prepare strategic Account Plans and ensure KPIs are being met
- Work closely with Buyers, Sales, and Marketing to identify opportunities to grow
- Generate progress reports for customers and internal executives
- Collaborate with Operations and Warehouse teams on product quality, inventory and customer orders to ensure accuracy

Qualifications:

- Minimum of 2 years’ experience in Account Management
- Minimum of 2 years’ of Sales experience with retail and wholesale customers in Western Canada
- Professional experience in Sales & Customer Service
- Skilled at managing multiple responsibilities and tasks simultaneously
- Strong written and verbal communication skills
- Organizational skills and attention to detail

Personal Attributes:

- Ability to adapt to changing priorities and environments
- Experience in the produce industry is considered an asset
- Comfortable working in a fast-paced environment
- Professional and personable to represent our Gambles brand to our customers
- Strong organization and time management skills
- Demonstrated ability to work in a team environment
- Demonstrated ability to work independently and take initiative to complete daily tasks
- Experience in roles requiring high attention to detail

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Work Location: In person

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