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Accommodation Manager

2 weeks ago

St Marys, Canada St. Marys Golf and Country Club Full time

**Position Overview**:
The Accommodations Manager is responsible for overseeing the successful operation of The Penrose Suites, a short-term rental accommodations operation working in partnership with the St. Marys Golf & Country Club. The Accommodations Manager assumes a multifaceted role dedicated to ensuring the seamless operation and optimization of the property's accommodations. Responsibilities encompass managing room pricing strategies, maximizing revenue, overseeing guest satisfaction, and maintaining an efficient and service-oriented team. With a keen eye on market trends and a commitment to excellence, the Accommodations Manager will play a pivotal role in creating genuine experiences for our guests while achieving the company’s business objectives.
- *NOTE: compensation reflects a base salary and on-call incentive. _

**Job Functions**:
**Guest Experience**:

- Ensure booking systems are optimized for accessibility, accuracy, and ease of use.
- Confirm and clearly communicate reservation details, with a focus on guest satisfaction at every touchpoint.
- Cultivate long-term relationships by delivering a warm, personalized experience that encourages repeat bookings.
- Manage the guest journey with care, providing information, support, and timely resolution of concerns.
- Partner with the Sales & Marketing team to enhance the post-stay experience through personalized thank-you messages and structured guest feedback surveys.

**Revenue Management**:

- Monitor local, regional, and global trends to stay ahead of the market.
- Conduct competitor analysis to identify pricing opportunities and risks.
- Recommend and implement dynamic pricing strategies based on demand, seasonality, and business goals.
- Collaborate with Sales & Marketing to develop and launch strategic packages and promotions that drive demand and increase revenue.
- Ensure pricing strategies align with brand positioning and target market expectations.
- Leverage pricing tools and software to streamline processes and automate rate adjustments.
- Track key performance indicators (ADR, RevPAR, occupancy) and adjust strategies based on performance insights.

**Leadership**:

- Oversee the relationship with the third-party cleaning company, ensuring all suites meet or exceed premium hospitality standards.
- Ensure operational checklists are followed and all support functions fulfill their responsibilities.
- Provide clear, consistent feedback to vendors and other support teams to drive accountability and maintain service quality.
- Develop and deliver effective onboarding and ongoing training to elevate performance and guest experience.
- Conduct regular check-ins with cleaning partners to reinforce standards and expectations.
- _Future scope_: Potential to build and lead an in-house housekeeping team, including full staff supervision and oversight.

**Planning & Control**:

- Coordinate with the Events and Sales teams to ensure accurate execution of room blocks, corporate retreats, group bookings, and special requests.
- Collaborate with the other Operations teams in maximizing the guest experience.
- Maintain complete and organized records for reservations, event-related bookings, guest notes, and operational documentation.
- Oversee inventory and ordering of all accommodation-related supplies, including linens, toiletries, cleaning products, and other amenities, ensuring cost-effective procurement and mínimal waste.
- Conduct regular inspections of suites, public spaces, storage rooms, and outdoor areas to uphold appearance, cleanliness, and readiness standards.
- Monitor workplace cleanliness and ensure team members adhere to grooming and uniform policies as part of the premium hospitality experience.
- Track and report on key operational data such as inventory usage, and guest satisfaction feedback to support data-driven decisions.
- Support schedule planning and occupancy optimization to align suite readiness with seasonal and event-based demand.
- Uphold brand standards through the continuous enforcement of operational checklists and quality controls.

**Working Relations**:

- Collaborate with internal operational and administrative teams to ensure proper execution and to influence and gain support.
- Exemplify behaviour that inspires fellow employees to follow, thereby elevating the position's stature and enhancing the company's reputation.
- Develop, maintain, and communicate the company's philosophy, core values, and policies to all existing and new employees.
- Collaborative mindset—able to partner effectively with cross‑functional teams (Sales, Events, Grounds).

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Permanent

Pay: $57,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store