Manager, Database Operations

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**

The Manager, Database Operations is a role within BGIS’ database environments which leads the research, design, planning, implementation and support of existing and emerging database technologies, as well as the other Database Administrators (DBA’s) on the Team. The incumbent will take ownership of ongoing activities relating to database security, performance tuning, database upgrades, capacity planning, backup and recovery procedures and problem resolution. The incumbent will have significant input to our database platforms strategic roadmaps, providing licensing oversight, and align with industry best practices. The incumbent will also ensure that other DBA’s are held accountable to these standards and mentor them in the proper approach towards systems design, configuration, documentation, and management.

**KEY DUTIES & RESPONSIBILITIES**

**People Leadership**

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

- Full involvement with recruiting talent
- Provides mentoring, coaching and guidance to all team members
- Objectively recommends compensation adjustments
- Manages all aspects of performance

**Database Management**
- Possesses the ability to express IT technology decisions in terms of business outcomes by persuasively communicating ideas or positions that build support agreement or commitment
- Acts as the Lead of Databases in strategic planning, implementing database architecture, database design, and integration with other BGIS systems, problem notification, and availability reporting for databases
- Maintains up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices. Principal researcher to support our existing and emerging database platforms including but not limited to (RAC, ASR,ASAM, RMAN, Data Guard, Golden Gate, TOAD, Oracle Database Appliance)
- Conducts database performance tuning and capacity planning
- Coordinates database administration duties with System/Network Administrators to ensure compatibility with hardware and operating systems configurations
- Creates and maintains architectural designs for current and future RDBMS layouts
- Ensures to follow change management best practices to database environment following pre-defined change management policies and procedures using ITIL framework
- Oversees and manages database backup and recovery strategy (online/offline backup and recovery)
- Plans database software upgrades from test through to production. Coordinates and works with stakeholders as required to ensure testing is thorough resulting in mínimal business impact
- Provides monthly KPI reports
- In conjunction with Senior Director, I T Operations, manages department budget

**Risk Management**
- Develops and oversees effective disaster recovery policies and standards to align with enterprise business continuity management program goals; coordinate the development of implementation plans and procedures to ensure that business-critical services are recovered in outage; provides direction, support, and in-house consulting in these areas
- Oversees and manages database backup and recovery strategy (RMAN - online/offline backup and recovery)
- Establishes appropriate security framework to secure database objects to comply with industry standards and security audits

**Stakeholder Management**
- Provides SME advice to the customer, and internal & external stakeholders
- Fosters an environment of collaboration and a strong customer service culture
- Builds relationships with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; oversees service level agreement escalation and contract negotiations
- In conjunction with Manager, Systems Integration/Process, responds to Customer RFI’s and RFP’s

**Continuous Improvement**
- Builds, develops, and manages the enterprise technology services organization, consisting of direct reports and indirect reports.
- Sets, monitors, provides and reinforces overall team performance feedback including performance improvement and decisions/approvals with respect to rewards redeployment and termination
- Employs sound judgment in determining how innovation will be deployed to produce more effective and efficient DBA operations
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