Guest Service Manager

**Job Title: Guest Service Manager**

Location: Queen’s Harbour

Opening: Spring 2025

At **Queen’s Harbour**, we’re not just a restaurant—we’re a movement to redefine hospitality. Our team is passionate about MediterrAsian cuisine and driven by heart and hustle. We create unforgettable dining experiences with a focus on respect, loyalty, and empowerment. If you’re looking to grow within the hospitality industry and become part of a legacy in the making, Queen’s Harbour is the place for you.

**Position Overview**:
As a Guest Service Manager at Queen’s Harbour, you are the driving force behind our hospitality experience. You will lead the front-of-house team to ensure seamless service, foster a welcoming atmosphere, and uphold our commitment to excellence. Your role is to cultivate connections, anticipate guest needs, and create an environment where both guests and staff feel valued.

**Responsibilities**:

- ** Lead the Guest Experience**:Set the standard for hospitality, ensuring every guest feels welcomed, cared for, and eager to return.
- ** Train & Inspire**: Coach and mentor staff on service excellence, problem-solving, and teamwork to maintain a high-performance culture.
- ** Oversee Daily Operations**:Manage reservations, waitlists, and guest flow to optimize the dining experience.
- ** Handle Feedback & Conflict Resolution**: Address guest concerns with professionalism, turning challenges into positive experiences.
- ** Support Staff & Teamwork**: Work closely with servers, bartenders, and kitchen staff to maintain smooth service.
- ** Maintain Standards**: Ensure compliance with safety, sanitation, and alcohol service regulations.
- ** Enhance the Atmosphere**:Ensure the dining room is inviting, organized, and aligned with Queen’s Harbour’s brand.

**Qualifications**:

- Strong leadership, communication, and problem-solving skills.
- Minimum 2 year experience in guest relations or front-of-house management in a high-volume hospitality setting.
- Ability to train and develop a service-driven team.
- Calm, professional demeanor under pressure.
- Passion for hospitality and creating exceptional dining experiences.

**What We’re Looking For**:

- Passionate about hospitality and a deep passion for creating unforgettable experiences and fostering a positive guest atmosphere.
- Energetic, positive, and ready to thrive in a fast-paced, high-energy environment while maintaining an upbeat attitude.
- Strong Communicator who is able to connect with guests and staff members and effectively communicate needs and expectations.
- Organized, efficient, quick on your feet, and able to handle multiple priorities simultaneously.
- A team player who values collaboration, respect, loyalty, and professionalism in all interactions.
- Bonus Points if you have a great sense of humor, the ability to create an inviting and positive atmosphere, and a knack for making guests feel like VIPs.

**Why Join Queen’s Harbour?**:

- Be part of an exciting, innovative restaurant redefining hospitality.
- Opportunities for growth and career advancement in a dynamic environment.
- Work alongside a passionate, creative, and supportive team.
- A culture where every team member feels valued, respected, and empowered.

**Benefits**:

- Vacation Pay
- Friends & Family Discount
- Manager Meal
- Ongoing Leadership & Hospitality Training
- Health & Dental Benefits

The New Era of Restaurant Hospitality

Pay: $50000 - $55000 / year

Pay:

- Bonus pay

**Benefits**:

- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee discount

**Job Type**: fulltime

Schedule:

- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift

Education: High school degree

Work location: On-site