IT Analyst

**WHAT'S THE DAY TO DAY LIKE?**
- Onsite and remote support for PCs, laptops, printers, cell phones, and tablets etc.
- Physically install and deploy new equipment as required.
- Provide support for video conferencing, backup system, anti-virus, various computer hardware, etc.)Triage, troubleshoot and resolve the daily technical issues reported, ensure SLA’s are met, escalate as appropriate to 2nd level support team while maintaining incident ownership until closed.
- Ensure the delivery of optimal results against appropriate performance metrics;
- Install and arrange new equipment for the data center. This may include physically upgrading internal system components (CPU), memory hard drives, fiber cables, copper, and more.
- Identify incident trends; recommend and implement improvements to reduce volume.
- Keep the Operations team up-to-date with new implementations and technologies.
- Establish clear communication channels for feedback from customers, peers, and cross functional teams

**WHERE ARE YOU RIGHT NOW?**
- You are currently a junior to intermediate Service Desk Analyst or IT Operations Analyst who is looking for growth opportunities and is looking to work in a company with diverse skill sets - from technology to media.
- You are already working or willing to work in a 24/7 client service environment and have good experience working with Linux (CentOS).
- You are often the go-to problem solver for any IT issue and love the satisfaction of solving complex issues in multiple environments.
- You want to be part of a team where you can bring your experience and want to learn new skills.

**We Are Hoping You Have**
- Minimum of 3 years’ experience in a technical support environment with 24/7 customer service
- Excellent verbal and written communication skills
- Excellent troubleshooting skills cross multi environment
- Good working knowledge of Linux (CentOS), Microsoft Windows Servers (2008/2012/2016) Windows 10, OSX, Active Directory DNS, G Suite, O365, VMware, AWS and Azure services
- Good working knowledge to perform basic repair of damaged or faulty network equipment and devices
- Ability to provide remote support
- Excellent customer service skills. You always go above and beyond to solve a clients problem
- Flexibility with work hours when required.

**Salary**: $60,000.00-$70,000.00 per year

Schedule:

- Day shift

Application question(s):

- How many years of Experience as IT Analyst?
- What is your Current Salary per annum(CAD)?
- What is your Expected Salary per annum(CAD)?
- What will be your Notice Period?
- Are you willing to relocate to Oakville,ON?