Manager, Programs and Services

**THE OPPORTUNITY**

Reporting to the Executive Director, the Manager, Programs and Services leads the development and management of responsive programs and services in the areas of member professional development, sector engagement, and research. Working closely with and providing direction to a small team of dedicated, experienced staff, the Manager, Programs and Services, works collaboratively to design, develop, implement, and assess strategies that support ARAISA’s strategic and operational plans. The Manager engages with a broad range of stakeholders, develops and monitors budgets, and manages and evaluates activities to ensure the delivery of quality program outcomes and member services.

**RESPONSIBILITIES**

**Sector Engagement**
- Working closely with the Executive Director, play a leadership role in advancing priorities to funders, policy makers, and other key stakeholders, and develop opportunities to collaboratively address them
- Engage with a wide range of stakeholders, including representatives from other umbrella organizations, settlement professionals, Francophone and Anglophone service providers, federal and provincial governments, and policy makers
- Lead the development and management of ARAISA's sector engagement initiatives, including major events, consultations, analysis, and reporting back to the sector

**Program Development**
- Work collaboratively with ARAISA staff, members, and other key stakeholders in the development, design, and oversight of research projects, data collection, analysis, publications, and knowledge mobilization and dissemination
- Based on identified needs, develop and oversee the implementation by ARAISA staff of capacity-building initiatives for the Francophone and Anglophone settlement agencies in the region.

**Project Management**
- Develop and manage project workplans, budgets, and human resources to achieve successful outcomes in the areas of responsibility, as measured against the organization’s operational and strategic plans, the identified needs of the sector, and funder reporting requirements
- Procure, direct, and oversee the work of third-party consultants and external vendors as required
- Prepare both written and oral materials (i.e. briefs, reports, presentations, and publications) for internal and external audiences
- Assist in the preparation of funding proposals, annual reports, and financial and narrative reporting to various funders and partners

**Team Management**
- Direct supervision of staff working in areas related to member outreach, event planning, research, evaluation, learning and capacity building
- Establish deliverables, assure quarterly staff work plans are in place, provide coaching support, and prepare annual and probationary performance reviews for all direct reports
- Contribute to a positive team environment where diversity, trust, learning, and well-being are valued

The Manager, Programs and Services is also responsible for:

- providing support to ARAISA’s broader programs and operations as required;
- representing ARAISA at events or on regional and national committees, when requested;
- other duties or projects as assigned by the Executive Director.

**EXPERIENCE/QUALIFICATIONS**
- University degree(s) in a relevant field(s)
- Excellent written and verbal communication skills in both French and English required
- Experience in a management or supervisory capacity
- Significant program management experience, including work planning, priority setting, service procurement, financial management, writing reports and proposals, monitoring and evaluation
- Experience in stakeholder engagement, adult learning, research, event planning, effective consultation, and collaboration
- Strong relationship-building and networking skills and the ability to communicate effectively with a wide range of stakeholders
- Strong organizational, problem-solving, and analytical skills
- Highly motivated individual able to take initiative while maintaining alignment with team and organizational objectives
- Familiarity and/or experience with the settlement and integration sector, particularly in the Atlantic Canadian context, an asset
- Computer proficiency, including Word, Excel, Outlook, MS Teams, Sharepoint and Zoom

**WORKING CONDITIONS**
- ARAISA staff are currently working in a hybrid environment, which includes both remote work and work at the ARAISA office.
- Travel within the Atlantic Region may be occasionally required

**COMPENSATION AND BENEFITS**

This is a full-time permanent position (35 hours / week) starting as soon as possible. For this position, the annual salary is $63,240, and also includes:

- a competitive benefit package and health plan;
- RRSP contributions after one year;
- paid time off including 3 weeks of vacation to start, sick leave, and personal leave;
- professional development opportunities;
- a flexible and supportive work environment.

**APPLICATION INSTRUCTIONS**

**DEADLINE TO APPLY**

August 15th,