Specialist, Deployment

Company Description:
At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

**Job Description**:
** Position title**:Specialist, Deployment - Contract
**Department**:Technology
**Position band**:Specialist (G2)
**Reports to**:Restaurant File Maintenance (RFM) Consultant
**Type of position**:1-year Fixed Term Contract, Full time

**The Opportunity**
The Specialist, Deployment will be responsible for deploying all menu key programming for restaurant POS systems across Canada and campaigns within the Digital CRM Program. You will contribute to a fast-paced and high priority team within the Canada Technology function to support innovative and business-as-usual activities. You will be partnering with key cross-functional team members from Marketing, Operations, Supply Chain, Insights, Technology and agencies teams to ensure we have the right campaigns deployed on the right platforms. This is a one-year fixed term contract opportunity.

The position is located in the Toronto office working in the Technology team (Flexible if the person is in another Province).

**Who you are**
You embrace ambiguity and are passionate about how technology can improve and optimize the restaurant experience. With a strong working knowledge of McDonald's restaurant operations, you are an advocate of optimizing the restaurant experience and have ideas on how technology can help reduce crew complexity, solve manager challenges and optimize the guest experience. You thrive in a collaborative team environment and enjoy building productive work relationships with internal and external teams. You can juggle multiple projects and commitments without breaking a sweat and have strong communication skills. You're organized, creative, a problem solver, and enjoy partnering with others to drive results.

**Principal Accountabilities**:_In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:_
- Implement Marketing campaigns in the different tools handled by the Restaurant Technology Operation team (CRM tools and RFM)
- In the RFM tool, able to manage POS processes from menu item creation to product launch in restaurant, including the development of POS key standards, manager’s guides, menu item numbers.
- Communicate issues with all stakeholders and provide status updates when needed.
- Act as third level support for issues relating to menu items, descriptions, taxes or images set up for various platforms
- In the CRM tools, schedule and deploy Advanced Segmentation, Offers, bonus campaigns, lifecycle journeys and other Digital campaigns using McDonald’s back-end campaign management platforms & tools to support the Digital CRM, Offers, and Loyalty program.
- Schedule and update the Canada McDonald’s website with new product releases to stay complaint with Canadian nutritional regulations.
- Handle business-as-usual activities and administrative tasks for the CRM Ops and RFM activities (example but not limited to: Answering mailboxes with questions and escalations from the field, assuring we complies to the CASL legislation, creation of images, requesting legal or translation input and approval, processing files..)
- Intake briefs from the Digital Program or Marketing team to execute on all offers, bonus campaigns, and RFM programing.
- Learn new functionality and evolve operational procedures based on upgrades to platform.

Qualifications:

- Post-secondary education preferred OR Restaurant experience with menu item maintenance (RFM)
- Must have strong PC skills, abilities with Microsoft Office products, and able to learn new technology in a short time frame
- Strong knowledge of databases functionality and form is a plus
- Ability to approach problems in a logical and analytical manner
- Provided with only general directives, have the ability to work independently in a fast-paced and constantly changing environment
- Strong organizational skills and attention to detail
- Excellent interpersonal skills and a strong team player
- Excellent oral and written communication skills
- Comfortable working within a cross-functional team environment, as well as collaborating with stakeholders at all levels
- Experience working in high-paced Retail & Quick-Serve Restaurant industry considered an asset.

Additional Information: