Guest Services Representative

3 days ago

Regina, Canada Regina Exhibition Association Limited Full time

**THE OPPORTUNITY AWAITS YOU**

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

We are looking for customer focused individuals interested is casual work based on your own availability Shift start and end times vary based on operational requirements.

Serving as the first point of contact on visitors and guests to the campus, the Guest Services Representative will be expected to greet and assist visitors, answers questions, provide direction and appropriate information. This position will perform a variety of administrative/clerical tasks, as assigned. Situated in some of the campus' highest traffic areas, the Guest Service Representative also assists guest and staff with event-related calls, incident resolution, events, and general concerns.

**WHAT YOU WILL DO**
- Present a positive and professional image to all guests, suppliers, inquiries, and other persons.
- Troubleshooting and/or escalating guest issues as required.
- **Proactively address guest needs by answering questions, giving directions and other information regarding the campus and surrounding areas. Never avoiding a guest or leaving a question unanswered.**

**Performing other duties as allocated.**

**WHO WE ARE LOOKING FOR**

We live our REAL Core Values: Be original, Be a host, Be inclusive, Be proud, Be resilient, Be smart, and Always own it.

We are looking for individuals interested in flexible working arrangements as a casual Guest Service Representative. Shifts will be a combination of days, nights, and weekends based on operational requirements and your own availability

**Requirements**:
WHAT IT TAKES
- High school diploma or GED equivalent required.
- Previous experience in guests/customer service in forward-facing industries is considered an asset.
- Experience in cash handling and basic accounting procedures.
- Working knowledge of computers and must be comfortable with Excel; Proficient typing skills
- Ability to work conscientiously with mínimal supervision in a fast-paced environment where there are often multiple demands.
- Ability to work cooperatively and effectively with others.
- Must be able to obtain and maintain a satisfactory Criminal Record Check for the duration of employment.
- Competencies required: Customer focus; Results focus; Teamwork; Communication; Reliability and Dependability; Adaptability; Problem solving skills.
- Note that this position is an in-scope position under the RWDSU Collective Agreement.

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