Team Lead, Customer Service

Customer Service Shift Lead
Buyatab, a division of FLEETCOR Technologies, is not just about fun team events or great learning opportunities (although we have those too). A FinTech maverick and officially one of the most popular technology companies in B.C., Buyatab is a leading supplier of advanced online gift card infrastructure, technology, and marketing services for brands. Working with some of the world’s leading brands (including Four Seasons, Fairmont, Whole Foods Market, Lowes), we are recognized for our solution and design flexibility, focus on client brand standards, high-quality customer support, and fraud protection guarantee. As a result, our clients are positioned to grow their gift card business, enhance their brands, gain a competitive edge, and leverage the rapid growth in mobile device use and social media.
We’re looking for a Customer Service Shift Leader to join us and make a real impact. If you are looking for a dynamic and challenging role in customer service, we encourage you to apply

**What you’ll get to do**:

- Work closely with the team, motivating, coaching, providing direction and feedback to workers during shifts
- Manage and resolve day-to-day escalated inquiries from B2C customers in a timely manner
- Spot trends in customer issues to flag for the rest of the team
- Assist with client escalation support
- Assist management with monthly reporting
- Foster and maintain the Buyatab culture and a positive work environment

**Qualifications**:

- Excellent interpersonal communication skills, both written and verbal
- Attention to detail
- Skilled at critical thinking and problem-solving and can not only clearly identify, define, and articulate problems, but develop creative solutions for them
- Prior experience in a customer-facing role (preferably in a SaaS environment) is an asset but not required
- You are passionate about ensuring a high standard of professionalism and provide stellar customer service
- You are a fast learner and adept at both understanding and articulating new technologies
- Proficient in Microsoft Office Suite and can effectively research the internet
- Prior experience working with customer support tools and ticketing systems such as JIRA/Confluence, Zendesk, Slack

Why Buyatab?
We believe the world is changing and that digital solutions are the future. We have big goals and know we can’t accomplish them alone. Our open office allows for collaboration and interaction between every team member, no matter what the experience level or department. We strive to make people feel included and empowered to set their own goals.
Our team is composed of people as different as they are the same - some prefer foosball and others pool, while many choose to work quietly alongside the comfort of music or a podcast. We participate in different hobbies, share diverse talents, and have our own opinions. However, if there’s anything we collectively agree on, it’s that our differences make us stronger as a team.
Together, we at Buyatab are building the future of digital gift-giving.

**We offer**:

- Competitive pay with awesome benefits, perks and generous time off
- Major growth and learning opportunities, including in-house training and external development
- Fun and flexible work environment (work from home options, perks and social events)
- Downtown Vancouver modern open office close to many transit options.

**About the Company**:
Founded in 2000 and headquartered in Atlanta, Georgia, FLEETCOR generates more than $2.6 billion in revenue. We employ more than 8,000 valued associates worldwide.

**FLEETCOR enjoys global recognition including**:

- Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
- Forbes World’s Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row
- Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
- S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 50 leading US stocks based on market cap (company value)

FLEETCOR has a culture founded on integrity, collaboration, innovation, execution, and people. This offers each employee the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives, which allows each individual to create a balance between professional goals and personal achievement.
Corporate Lodging Consultants (CLC) Lodging is a division of FLEETCOR, the global fleet card company. CLC has more than 40 years' experience as a leading provider of lodging management programs for businesses that serve thousands of clients in North America. CLC's clients purchase more than 14 million room nights annually across CLC's propriety network of thousands of hotels.

**FLEETCOR’s COVID-19 Hiring Guidelines**:
Due to COVID-19, some of our employee